Customer Service Reception Apprentice

Job Description

About the Role

As a Customer Service Reception Apprentice, you’ll be the welcoming face of our business, playing a key role in delivering exceptional front-of-house service. This is a fantastic opportunity to gain hands-on experience in customer service, administration, and office coordination while working towards a nationally recognised qualification.

What You’ll Be Doing

• Greeting visitors and managing reception duties with professionalism and warmth
• Handling incoming calls and directing enquiries to the appropriate departments
• Supporting administrative tasks including mail handling, organisation of meeting rooms, and office supplies
• Assisting with internal communications and supporting the wider Customer Service team with Customer Order Processing and general queries
• Maintaining a tidy and welcoming reception area
• Learning about customer service best practices and office operations

What You’ll Gain

• A structured apprenticeship programme with on-the-job training and a recognised qualification in Customer Service
• Development of communication, organisational, problem solving and administrative skills
• A supportive team environment with a dedicated mentor and line manager
• Exposure to a professional office environment and business operations
• Development of communication, problem-solving, and organisational skills
• In addition, you will be an integral member of a supportive and welcoming team who will there every step of the way.

Qualifications

What We’re Looking For

• Friendly and professional demeanour with excellent interpersonal skills
• A genuine Customer Focus, demonstrating our commitment to delivering an exceptional Customer Experience
• Strong attention to detail and organisational abilities, coupled with a proactive can-do attitude and willingness to learn
• Good written and verbal communication skills and an interest in Customer Service and Office Administration
• Ability to collaborate and work in a team
• GCSEs (or equivalent) in English and Maths