The Co-Op, E-Business Operations is part of a team responsible for ensuring a seamless and stable digital experience across all customer touchpoints that include websites, mobile apps, online procurement, digital in-store, order management and fulfillment. This business role is a key conduit between the technologies that power our interconnected customer experience and the teams delivering new digital products and driving business through the platforms. You will partner closely with IT Development Operations, Digital Product Management, Digital Merchandising, Digital Content Management, Digital Analytics and Data Enrichment teams to support omni-channel experiences in market, the piloting and rollout of new digital products, and will support the establishment of processes, procedures and KPIs to drive operational efficiencies in The Global Architectural Marketing Group. The successful candidate for this role will be a business-minded communicator with a passion for excellent customer experience via operations for ecommerce, order management, mobile and/or web development.

EDUCATION:

Required:

Minimum High School education or equivalent

Availability to work in a long-term co-op (9-12+ months)

The ideal candidate must be available to work ~37.5 hours per week during the summer and ~20 hours/week during the school year.

Strong Microsoft Office suite experience (Word, Excel, Power Point)

Preferred:

Must be actively pursuing bachelor’s degree in Marketing, Business, Communications, Information Technology, or a related field

KNOWLEDGE & EXPERIENCE:

Required:

Strong communication skills, both written and verbal

Ability to work cross-functionally and align teams on shared goals

Thrives in a fast-paced work environment, keeping a positive attitude and fostering team spirit

Good Organization skills, with strong attention to detail

Ability to consistently meet deadlines without compromising the quality of work

CORE RESPONSIBILITIES:

Support the day-to-day business operations and incident management of the digital experience that consists of websites, mobile apps, online procurement, digital in-store, and includes content management, personalization, customer identity/login, ecommerce, pricing, promotions, order management, fraud monitoring and fulfillment spanning over the Consumer Brands Group and Paint Stores Group divisions.

Partner with Customer Service and Retail Store Operations on issue escalations, triage, resolution, and process improvements.

Enable online access for Paint Stores Group national customers, demo digital tools upon request, intake issues from sales team and customers and resolve/log accordingly.

Partner with Digital Marketing and IT partners to triage defects logged in release testing to assess criticality for Paint Stores Group and Consumer Brands Group code deployments, depending on immediate business need.

Assist team members with weekly, monthly, and quarterly reporting of key E-Business Operations metrics to distribute to various Marketing and IT stakeholders.

Assist with content curation for weekly E-Business Operations readouts and quarterly Global Architectural Marketing E-Business team presentations.

Assist leadership in preparation for Paint Stores Group customer facing and/or district facing digital demos.

Co-op - E-Business Operations

Sherwin-Williams