Export Customer Service Apprentice

Posted on 10/30/2025

Sika

Sika

No salary listed

Solihull, UK

In Person

Job Description

About the Role

As an Export Customer Service Apprentice, you’ll play a vital role in supporting our international customer base. Working within our dynamic Export Customer Service team, you’ll gain hands-on experience in managing customer orders, coordinating logistics, and ensuring exceptional service delivery across global markets.

This is a fantastic opportunity to kickstart your career in international trade and customer service, while working towards a nationally recognised qualification.

What You’ll Be Doing

  • Processing and managing export customer orders from entry through to delivery
  • Creating Export documentation for international shipments
  • Liaising with internal departments, our manufacturing sites across the UK and external logistics providers
  • Helping resolve customer queries and ensuring timely communication
  • Taking responsibility for a set Customer base, building strong relationships and demonstrating our commitment to delivering an exceptional customer experience
  • Learning about export compliance and international trade regulations

What You’ll Gain

  • A structured apprenticeship programme with on-the-job training and a recognised qualification in Customer Service
  • Exposure to global markets and international business operations
  • Development of communication, problem-solving, and organisational skills
  • A supportive team environment with a dedicated mentor and line manager
  • In addition, you will be an integral member of a supportive and welcoming team who will there every step of the way.

Qualifications

What We’re Looking For

  • Great admin skills, a strong eye for detail and accuracy as well as a great work ethic
  • A proactive and enthusiastic attitude with a willingness to learn
  • Strong communication and interpersonal skills
  • Interest in international business and customer service
  • Ability to collaborate and work in a team
  • GCSEs (or equivalent) in English and Maths