Export Customer Service Apprentice

Job Description

About the Role

As an Export Customer Service Apprentice, you’ll play a vital role in supporting our international customer base. Working within our dynamic Export Customer Service team, you’ll gain hands-on experience in managing customer orders, coordinating logistics, and ensuring exceptional service delivery across global markets.

This is a fantastic opportunity to kickstart your career in international trade and customer service, while working towards a nationally recognised qualification.

What You’ll Be Doing

• Processing and managing export customer orders from entry through to delivery
• Creating Export documentation for international shipments
• Liaising with internal departments, our manufacturing sites across the UK and external logistics providers
• Helping resolve customer queries and ensuring timely communication
• Taking responsibility for a set Customer base, building strong relationships and demonstrating our commitment to delivering an exceptional customer experience
• Learning about export compliance and international trade regulations

What You’ll Gain

• A structured apprenticeship programme with on-the-job training and a recognised qualification in Customer Service
• Exposure to global markets and international business operations
• Development of communication, problem-solving, and organisational skills
• A supportive team environment with a dedicated mentor and line manager
• In addition, you will be an integral member of a supportive and welcoming team who will there every step of the way.

Qualifications

What We’re Looking For

• Great admin skills, a strong eye for detail and accuracy as well as a great work ethic
• A proactive and enthusiastic attitude with a willingness to learn
• Strong communication and interpersonal skills
• Interest in international business and customer service
• Ability to collaborate and work in a team

• GCSEs (or equivalent) in English and Maths