Operator – Lead

Overview

At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most.

As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.

✨ Benefits include:✅ Competitive compensation & benefits ✅ Medical, dental, vision✅ Company-paid life insurance ✅ Flexible spending accounts ✅ 403(b) retirement plan 

Why VCC?

• 🏅 Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.

• Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.

• A robust training & development culture to help you grow and advance your career.

• A workplace built on respect, collaboration and passion for care.

Responsibilities

Greet and handle inquiries and appointments via telephone and text messaging in a professional and timely manner.  Enter accurate and current information in the computer for each patient.  Communicate with RN and MA via phone template and text messaging.  Adhere to current productivity requirements for department. Provide training of new and existing personnel and assist in overseeing job assignments and work schedules.

• Report any equipment failures to Manager and IT
• Assist with coordination of staffing needs, job assignments and work/lunch schedules; recommend changes as needed; ensure Saturday coverage in advance
• Present positive role model and clinic image
• Assist with coverage for lunch breaks, leaves, vacations, sick days, etc.
• Ensure all Operators are working efficiently
• Report any Operator training needs to Call Center Manager
• Act as a resource to other Operators as needed
• Ensure communication of information and procedures between all shifts to ensure all instructions are followed
• Assist in the coordination of the clinic and ensure optimal customer service
• Monitor assigned staff to ensure they are meeting call center productivity standards; recommend performance improvement as needed
• Share Call Center metrics; provide input for weekly goals
• Provide staff training on new procedures and customer service

Qualifications

Minimum

• High school graduate or equivalent
• Minimum three years’ call center or medical office experience
• Bilingual English/Spanish

Required Skills/Knowledge/Abilities

• Thorough knowledge of the Clinics, providers and procedures performed
• Knowledge of the Clinic products and services 
• Knowledge of health care delivery systems and the ability to use that knowledge in assisting clients to access necessary health care services
• Experience/familiarity with computers, Microsoft Office products (Word/Excel), business e-mail communication systems and internet search capabilities

Pay Range

• $22.00 - $24.00 per hour