Intern – Customer Experience

Position Type:

Student (Fixed Term) (Seasonal)

Closing Date:

November 23, 2025

Union:

Non Union

Working for the City of Burlington

A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

Reason for Vacancy

New position

Hours of Work

35 hours per week

Contract Length

8 Months

Department

Customer Experience

Location

This position is eligible for a hybrid work model. When attending an event or meeting in person, your primary office location will be based out of City Hall. Work location is subject to change at the discretion of the City due to operational demands. Effective 2026 this role will be required to be on site 50% of the time each month.

Position Overview

As part of a collaborative team dedicated to delivering exceptional customer experiences and strengthening community connections, you will provide administrative and operational support to the Director of Community Relations & Customer Experience and the Customer Experience leadership team. You’ll work with various operating teams to support customer-facing processes and service delivery. This is an excellent opportunity for recent graduates looking to start a career in municipal service, customer experience, or community engagement while contributing to meaningful projects and learning from experienced leaders.

Why you’ll love this role:

This is your chance to kick-start a meaningful career in municipal service. You’ll work on projects that make a real impact in the community, gain practical experience in operations and customer service, and develop valuable skills—all while collaborating with a supportive team that values innovation and professional growth.

Responsibilities

In this role, you will report to the Director, Community Relations & Customer Experience, and play a vital part in keeping operations running smoothly and supporting exceptional service delivery. Your responsibilities include:

• Coordinate schedules, meetings, and logistics for leadership and team activities.

• Prepare agendas, meeting notes, and track follow-up actions to keep projects moving forward.

• Serve as the first point of contact for inquiries from staff, customers, and community partners—providing timely, professional responses across phone, email, and digital channels.

• Maintain accurate records, update databases, and manage documentation for programs and initiatives.

• Assist with project tracking, reporting, and process improvements to enhance team efficiency.

• Support planning and execution of community events, customer engagement programs, and internal initiatives.

• Process financial transactions such as invoices, purchase orders, and expense tracking in accordance with municipal policies.

• Handle cash deposits and ensure compliance with financial procedures.

• Analyze data and prepare reports to support decision-making and improve service delivery.

• Use collaboration tools (Teams, SharePoint, CRM systems) to streamline communication and workflow.

• Provide administrative and operational support to leadership to ensure priorities are met.

• Note: Responsibilities may evolve to meet the changing needs of the department and organization, offering opportunities to learn and grow.

Requirements

• Post-secondary student or recent graduate (within the last 12 months) of business administration, communications, office administration, or a related field.

• Strong organizational and time-management abilities with attention to detail.

• Ability to manage multiple priorities and meet deadlines effectively.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office and collaboration tools such as Teams and SharePoint.

• Ability to handle cash transactions accurately and follow financial procedures.

• Analytical skills to interpret data and prepare reports.

• Customer-focused, proactive, and eager to learn.

• Exposure to municipal front-line operations or similar environments is an asset.

• Comfortable working in a fast-paced environment with shifting priorities.

• Reliable and able to handle confidential information with professionalism.

Hourly Rate:

$22 per hour

Accommodations

In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at: [email protected] if you require accommodation to ensure your equal participation in the recruitment and selection process.

Note to Applicants:

We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.