Senior Coordinator

Overview

This role exists to ensure a smooth and efficient onboarding experience for Operators to set up their bank accounts and credit processing system requirements. By coordinating onboarding steps and managing documentation, the Treasury Coordinator helps meet account lifecycle timelines that are critical to Operators being able to utilize their bank account in a timely manner. The role serves as a key liaison between internal teams and multiple external partners, contributing to the Treasury team’s ability to deliver reliable, scalable cash management operations for Operators.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Operator Onboarding Support – Role Responsibilities

This role plays a key part in supporting the operational side of operator onboarding for banking and credit processing. It focuses on ensuring accurate documentation, responsive communication, and reliable day-to-day execution across onboarding activities.

Key Responsibilities

Support Operator Onboarding for Banking and Credit Processing

• Coordinate onboarding steps for Operators with both the bank and multiple credit processors, ensuring key requirements are met for testing, pilot, and rollout phases.
• These key requirements include, but are not limited to: multiple, critical documents for the bank, as well as for each individual credit processor.

• Partner with both internal teams, Operators, and multiple external parties to keep onboarding activities on strict schedule.

Manage and Track Onboarding Documentation

• Facilitate the collection and submission of required documents from Operators.
• Organize and track document status, proactively identifying gaps and following up as needed.

Maintain Operator Engagement and Responsiveness

• Serve as a direct contact for Operators, providing timely updates and ensuring questions are addressed quickly.
• Monitor Operator responsiveness and flag issues that may impact onboarding timelines.

Perform Daily Operational Checks

• Assist with daily operational validations to confirm system readiness, file transfers, and data accuracy.
• Identify and log any issues, and work with internal teams to resolve them efficiently to avoid impact to significant processes such as payroll or supplier payments.

Minimum Qualifications

• Communication, Organization, Collaboration, Detail Oriented, Microsoft Office Suite

Preferred Qualifications

• Bachelor's degree in Finance, Accounting, Business Management

Travel Requirements

10%

Required Level of Education

N/A

Preferred Level of Education

Bachelor's Degree

Major/Concentration

Finance, Accounting, Business Management