IT Service Management Analyst Intern

The JM Family College Internship Program is designed to create an opportunity for college students to have meaningful work experiences that tie to their programs of study. As part of this program, you will actively contribute to your team’s success, learn about JM Family’s companies and culture while obtaining new skills through learning opportunities, networking events, and much more.

The ideal candidate will be available to work full-time during the Summer Internship Program (May 26th, 2026 - July 31st, 2026).

Interns will engage in meaningful work and gain insights into specific projects or tasks, providing hands-on experience and contributing to various department initiatives. They will learn about JM Family’s culture, including our core values: Consideration, Cooperation, Communication, Innovation, and Accountability. These core values are part of our keys to success, and the skills that embody these values are what drive our success as an organization.

Responsibilities: 

• Assisting with daily operations and tasks specific to the role. 
• Completing assignments and reporting on progress 
• Contribute to projects and tasks to support team efforts
• Participate and contribute as an active member of the JM Family’s Intern Program team.
• Support the delivery and maintenance of IT services to meet the needs and expectations of internal and external customers
• Monitor ticket queues to ensure we are continuously improving the customer service experience and meeting defined SLAs
• Facilitate routing and response for escalated or urgent end-user incidents, ensuring timely resolution and minimal impact to business productivity
• Collaborate with outsourced Service Desk and End User Enablement team members to provide outstanding end-user experience
• Help identify opportunities for service improvement, innovation, and automation

Qualifications: 

• This is a full-time position with flexible working arrangements depending on business need. 
• The ideal candidate will be actively enrolled in a bachelor’s, master’s, or other degree-seeking program at an accredited college or university, with a focus in Information Technology, Computer Science or a related field. Must have completed at least one semester of relevant coursework. 
• The candidate should be available to work on-site/hybrid at our Deerfield Beach, FL offices for the duration of our summer program. 
• Technical skills: Proficiency with ServiceNow and a foundational understanding of ITIL processes. Skilled in Microsoft Office applications (Excel, Word, PowerPoint, CoPilot). Power Automate a plus.
• Organizational skills: Ability to plan, coordinate, and support IT projects and daily work.
• Interpersonal skills: Ability to communicate effectively with different stakeholders and customers. Excellent written and verbal communication skills.
• Customer service skills: Ability to understand customer needs and expectations to provide quality service and support
• Analytical skills: Ability to analyze, identify, and contribute to resolving IT issues in a timely and efficient manner
• Skilled in customer service, service management, business analysis, and project management