Client Relationship Manager

Company Details

Berkley Accident and Health is a risk management company that designs innovative solutions to address the unique challenges of each client. With our entrepreneurial culture and strong emphasis on analytics, we can help employers better manage their risk. We offer a broad range of products, including employer stop loss, benefit captives, provider stop loss, HMO reinsurance, and specialty accident. The key to Berkley’s success is our nimble approach to risk – our ability to quickly understand, think through, and devise a plan that addresses each client’s challenges, coupled with the strong backing of a Fortune 500 company. Our parent company, W. R. Berkley Corporation, is one of the largest and best managed property/casualty insurers in the United States.

#LI-AV1  #LI-hybrid

This role will be based in one of our offices: 

• Hamilton Square, NJ
• Marlborough, MA 
• Harleysville, PA
• West Hartford, CT

We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.  

The Company is an equal employment opportunity employer.

Responsibilities

As a Client Relationship Manager for the Stop Loss Division, you'll be responsible for the management and handling of all day-to-day activity with Stop Loss Accounts. We'll trust you to provide support to all customers, brokers and program sponsors of the assigned accounts and support our sales team when they are out of the office.  

What you can expect: 

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities 
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you to:

• Support all aspects of stop loss activities for both new business and renewal including but not limited to following up on all outstanding requirements for policy issuance, scheduling and conducting on-boarding calls when necessary, set-up of account information in company database.
• Onboard new and renewal policies by preparing and distributing all policy documents and acknowledgement letters.
• Coordinate Producer’s Request for Information documents with all applicable functional areas within the company and provide timely responses.
• Oversee the distribution of implementation material to brokers for transmittal to policyholder for both new business and renewal.
• Manage client relationships by timely and efficiently responding to customer’s inquiries regarding claim payment, premium payments, commissions and questions pertaining to policy provisions.
• Review paid premium reporting for change in covered lives, enrollment.
• Review commission payment summaries and reconcile any discrepancies
• Strengthen and enhance client, TPA and Producer relationships.
• Provide sales support to sales manager during peak teams and during travel periods.
• Provide ad-hoc reports to both sales managers and producers upon request

Qualifications

What you need to have:

• 3-5 years group insurance or reinsurance experience
• Customer focused, pro-active mindset; excellent organizational, interpersonal and project management skills
• Day-to-day client management experience
• Strong consulting and interpersonal skills, with an ability to interact with brokers, clients, and service vendors
• Excellent verbal and written communications skills, with a strong ability to learn and understand ways to organize high activity
• Demonstrate good judgment, ability to prioritize, and sense of urgency with the ability to work autonomously
• Demonstrate a teamwork mindset and commitment to account results
• Proficiency with Outlook, Word, Excel and PowerPoint
• Ability to travel 10% (potentially once a year for 2-3 days)  
• Ability to establish and maintain positive working relationships with management and staff to further the company’s mission

What makes you stand out:

• Bachelor’s Degree 
• Previous Client Relationship Manager experience 
• In-depth knowledge of Employer Stop Loss business preferred

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include: • Base Salary Range: $70-80k • Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and generous Profit-Sharing plans. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role