Process Improvement Intern

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

The Enterprise Analytics team is seeking a Process Improvement Intern to join the team in a part-time (20 hours/week) or full-time (40 hours/week) capacity in the spring of 2026. This role will focus on process design and documentation, including the creation and organization of Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs). The intern will play a key role in helping streamline internal workflows through clear, structured documentation. Ideal candidates will have strong communication, writing, and organizational skills, and an interest in learning how enterprise analytics teams operate—without needing a technical background.

This position is located in our Cincinnati, OH headquarters and will work on a hybrid schedule.

Job Functions & Responsibilities

• Design and document internal processes to support operational efficiency.

• Create and maintain Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).

• Collaborate with team members to gather input and ensure documentation accuracy.

• Organize documentation in a structured and accessible format.

• Assist in identifying gaps or inconsistencies in existing documentation.

• Participate in meetings to observe workflows and translate them into clear process documentation.

• Support ad hoc documentation needs across the Enterprise Analytics team.

Job Qualifications

• Education: Actively pursuing a bachelor’s degree. Preferably in business, communications, or related fields of study.

• Must be able to work part-time (minimum of 20 hours during the spring 2026 semester) or full-time (up to 40 hours weekly).

Business Unit:

Business Data and Analytics

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.