Customer Service Intern

About GlobalFoundries

GlobalFoundries (GF) is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GF makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.
 

Internship Program Overview:

Our Interns & Co-ops are our entry-level talent pipeline for GF across the globe. Our goal is to provide students with a meaningful work experience that will equip them with the skills to embark on a career in the fast-paced and growing semiconductor industry after graduation. As an intern at GF, you’ll experience one-on-one mentorship, work assignments that prioritize your growth and potential, professional development opportunities, and the chance to network with executives.
 

Summary of Role:

The Customer Service Intern will work closely with representatives and managers to support customer needs and ensure timely resolution of requests. This role involves coordinating across departments, maintaining customer and item master data in Oracle and D365, and monitoring CRM cases to ensure follow-up and closure.

Essential Responsibilities include:

• Cleanse and maintain customer and item data in CRM (D365) and Oracle, while managing customer orders and related information.
• Coordinate multi-project wafer engagements and proactively follow up with customers based on tape-out schedules.
• Collaborate with cross-functional teams—including Fab Planners, Account Managers, Engineering, and Finance—to resolve customer and production-related issues.
• Review customer service procedures, update training documentation, and support resolution of RMA claims and scheduling rework as needed.

Other Responsibilities:

• Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.
   

Required Qualifications:

• Education – Actively pursuing a Bachelor’s or related field through an accredited degree program during the time of internship.
• Must have at least an overall 3.0 GPA and be in good academic standing.
• Language Fluency - English (Written & Verbal)
• Ability to work at least 40 hours per week during the internship.
   

Preferred Qualifications:

• Prior related internship or co-op experience
• Demonstrated prior leadership experience in the workplace, school projects, competitions, etc.
• Project management skills, i.e., the ability to innovate and execute on solutions that matter; the ability to navigate ambiguity.
• Strong written and verbal communication skills
• Strong planning & organizational skills
• Strong analytical, problem-solving, and project management skills with the ability to work independently and support multiple team members.
• Experience with CRM systems (D365), Oracle, and a background in finance is a plus.

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Expected Salary Range

$20.00 - $40.00

Expected Salary Range

$0.00 - $0.00

The exact Salary will be determined based on qualifications, experience and location.