IT Help Desk Intern

Hiring Manager: Sr Infrastructure Manager

Mentors: IT Help Desk Analysts

Location of Internship: Lewisville, TX Headquarters, Hybrid model

This opportunity would begin in the spring and continue through summer. Part Time, M-F, Flexible 25 hrs per week for spring, more hours in the summer. Must have a graduation date after August 2026.

Company Overview

Ever.Ag offers innovative AgTech solutions and services that empower agriculture, food, and beverage supply chains to feed a growing world. The breadth of the portfolio is uniquely capable of supporting the complex needs of companies involved in dairy, livestock, crops, and agribusiness. With decades of experience and industry-leading innovations, our technology, risk management, and market intelligence provide our customers with the tools and insights they need to operate more efficiently, sustainably, and strategically across every stage of the supply chain. To learn more, visit News.Ever.Ag.

Summary

The IT Help Desk Intern will help coordinate, diagnose, and troubleshoot incoming employee calls and emails. In this key role, the IT Help Desk Intern will provide support services with technical problems involving desktop, laptop, or network services from local and remote personnel.

The ideal candidate for the IT Help Desk Intern role will some knowledge or experience in troubleshooting software with superior customer facing competencies.

What are some potential projects?

· Email Migrations

· Streamline Onboarding/Offboarding processes

· Other duties as assigned

What competencies can you expect to receive/improve?

· Provision of technology equipment for employees; coordinate with shipping vendor to send out equipment

· Perform Tier 1 support activities including handling phone calls and emails in a help desk environment; Support area includes Active Directory, printer, hardware, software, server, networking, and Office 365 issues

· Handle technology issues and proactively follow up on tickets with the ability to troubleshoot problems, determine the source, and perform appropriate actions

· Handle service requests with a sense of urgency and high level of customer service; responsible for keeping helpdesk queue to a minimum

· Escalate issues to tier 2 and 3 teams when necessary

· Support VPN infrastructure for customers and internal employees, account login management for all systems, Security software

· Produce, maintain, and update technical documentation and service requests

About You (Qualifications):

· Actively pursuing an Associate’s or Bachelor’s degree in the Information Technology related field preferred.

· Some basic knowledge or understanding of troubleshooting application software

· Basic Active Directory experience preferred

· Familiarity with IT Ticketing systems preferred

· Experience with VPN configuration and troubleshooting preferred

· Cross-platform OS knowledge [Linux, MAC and Windows] for both workstations and servers preferred

· Demonstrated strong verbal communication skills

· Passion for resolving issues and providing trustworthy technical support

About the team:

The IT Help Desk team is small and collaborative. The team of three IT Help Desk Analysts work on site in our HQ office. They thrive in a fast-paced environment and are a very forward-looking team. They enjoy a good challenge and are an easy-going group.