Intern Project Manager

Job Description

About the Role 

As an Intern in the Customer Health Assurance (CHA) Team, you’ll work at the intersection of customer health, operations, and data analysis, helping drive ServiceNow’s mission to ensure customer value realisation and long-term retention. 

You’ll support the EMEA Customer Health Geo Lead and regional Major Area Leaders with operational, analytical, and project management activities that keep the business running smoothly. 

This is an excellent opportunity for a Master’s Degree student who wants hands-on experience in customer health strategy, operational excellence, and executive-level program management within a leading SaaS company. 

What You’ll Do 

• Support the EMEA Customer Health Assurance Geo Leader on operational and administrative activities, including:  
• Program updates, progress tracking, and internal reporting. 
• Creation and maintenance of presentation materials (PPT decks, dashboards, trackers).  
• Coordination of recurring meetings, notes, and follow-up actions. 
• Analyse Customer Health data across EMEA to:  
• Identify red/yellow (at-risk) accounts and key customer patterns. 
• Help prioritise focus areas for regional teams.  
• Summarise findings for leadership with clear visuals and insights. 
• Drive mini-projects in partnership with Geo and Major Area Leaders:  
• Support initiatives tied to specific products (e.g. ITOM, Security, etc). 
• Manage timelines, deliverables, and cross-functional coordination.  
• Capture and communicate progress and outcomes. 
• Enable operational efficiency by documenting processes, maintaining tracking sheets, and supporting the preparation of regional reviews and leadership reports.  

Qualifications

What You Bring 

• Currently enrolled in an accredited university working on a relevant Master’s Degree in Business, Management, Data Analytics or similar
• Must be a student for the full duration of the internship and returning to college for at least one semester following completion of the internship i.e. graduating in 2027
• Must be available to start in May OR June 2026
• Commit to the full-time 12 weeks (3 months) Summer internship duration
• Experience in evaluating or integrating AI into work processes, decision-making, or problem-solving through AI tools, automating workflows, analyzing AI-driven insights, or assessing AI's potential impact 
• Strong command of PowerPoint and Excel (data analysis, formatting, visual storytelling). 
• Excellent written and verbal communication skills in English; additional languages are a plus.  
• Highly organised, detail-oriented, and comfortable managing multiple priorities. 
• Eager to learn, proactive, and excited to contribute to a fast-moving global team.  
• Previous internship or project experience in operations, consulting, or customer success is a plus but not required. 

What You’ll Gain 

• Exposure to senior leadership across EMEA Customer Success and Customer Health.  
• Practical experience in data-driven decision-making and cross-functional collaboration. 
• Mentorship and growth in strategic thinking, communication, and program management skills.  
• Opportunity to build a strong foundation for a future career in SaaS operations or customer success.