Intern - Application Support Engineer

Overview

SNAP-ON BUSINESS SOLUTIONS

(SBS - a group within the RS&I Division of Snap-on Incorporated)

Location:                  Richfield, OH (between Independence and Fairlawn, OH)

Work Schedule:      Monday thru Friday - up to 30 hours per week (flexible with student's school schedule).

Level:                        Seeking students, beginning Junior and Senior level coursework. 

APPLICATION SUPPORT ENGINEER - IT Technology - INTERN / CO-OP

The primary responsibility of this role is to support the smooth running of all critical internal applications for the business.

Responsibilities

*Maintain a secure and highly available application environment for all supported applications.

*Execute release (data and code) activities related to the operations and monitoring of SBS internal and external web sites, critical business systems and revenue generating systems.

*Perform troubleshooting support for all assigned software applications.

*Create and adhere to SLA’s for production application support and all web based releases.

*Responsible for the installation, maintenance, troubleshooting and technical support of supported applications.

*Promptly respond to the technical support needs of internal and external customers.

*Work closely with other departments as needed, tracking issues to successful resolution. Keep detailed records of events, issues and resolutions in our ticket tracking system.

*Provide a superior customer experience, driving overall satisfaction by pro-actively being a customer advocate for all customer impacting issues.

*Suggest, design, implement and deploy new technologies to help SBS achieve its strategic business goals.

*Adhere to Change Management practices, including review, coordination, deployment, and follow-up procedures as they relate to SBS and Industry standards.

*Adhere to security measures to ensure that the information assets of the Company and the commercial clients are protected at all times.

Perform other duties as assigned.

Qualifications

• Associate’s degree in Computer Science or Computer Engineering or equivalent work experience. Related work experience and industry recognized certifications will be considered.
• Must be currently enrolled at college/university with a major in Information Technology/Computer Science and maintain a 2.5/4.0 average. 
• Experience in supporting server based applications, application maintenance and support.
• Working knowledge of Windows Operating Systems (Windows 10 and 11) 
• Basic understanding of a Microsoft Windows environment is helpful. 
• Detailed knowledge of Microsoft or Linux operating systems.
• Some experience with tools such as SharePoint, MS Team Foundation Server, Jira, Source control solutions.
• Some experience trouble-shooting applications and database issues.
• Some demonstrated experience with customer support providing mission critical support.
• Working knowledge of programming concepts and web technologies.
• Experience with HTML, XML, SQL, JSON, YAML, HCL, Python, Ansible are a plus!
• Good organizational skills required.
• Good interpersonal and communications skills and ability to work with clients, technical staff, and vendors.
• Good problem solving and consultative skills.
• Ability to seek out solutions independently. 
• Good planning, project management, and implementation skills.
• Must be a team player with a positive attitude, enthusiasm, initiative, sense of urgency, and be self-motivated.
• Ability to work with international teams as required.
• Ability to lift a minimum of 60 pounds of equipment as required.
• Must be a licensed driver and provide their own transportation.