The Customer Success Intern supports the Customer Success team by providing excellent service, document setup, and collaboration. You will create, implement, and tag customer documents using Wdesk to meet their document setup needs, ensuring accuracy before filing deadlines.

What You'll Do

Create and implement customer documents using industry-leading software
Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Apply XBRL tagging information to financial statements and statement footnotes
Tie-out XBRL tagging information within financial statements and statement footnotes to ensure accuracy prior to filing deadline
Provide exceptional customer service to internal and external customers

What You'll Need

Minimum Qualifications

Currently enrolled in a degree-seeking program, preferably in business or a similar program

Preferred Qualifications

Strong communication and leadership skills demonstrated through leadership positions in community, school, or other programs
Professional, outgoing, energetic personality with excellent interpersonal skills
Ability to work independently and take initiative
Attention to detail and follow-through are required
Technically savvy and demonstrate a high level of competency using Excel, Word, Google Docs, etc
Experience using Excel, Word, Google Docs, and similar word processing programs

Travel Requirements & Working Conditions

Reliable internet access for any period of time working remotely, not in a Workiva office
Minimal travel

Sponsorship Requirements

Must be authorized to work in the United States and not require sponsorship now or in the future.

When can you expect to hear back?

Check out our tentative timeline below to see when you can expect to hear from us!

Interviews: Early to mid October
Offers: Mid - late October

2026 Start Dates:

This position has opportunities to start in the Spring. Please see our start dates below and let us know your availability.

Spring 2026 Internships: Monday, January 5, 2026 (part-time, 20/hours per week)

How You’ll Be Rewarded

✅ 401(k) participation and match

✅ Paid sick leave

✅ A unique opportunity to further your learning experience through additional internship seasons

Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.