Operations Associate Intern

June 1, 2026 - August 7,2026

The base pay for this position is $25 per hour. 

This is a Boston based opportunity with a 4 day in office expectation (Monday - Thursday) with 1 day remote (Friday).

At this time, Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.

Who We Are: 

Wayfair’s Operations organization is revolutionizing the customer experience through the development of a proprietary logistics network and optimization platform that manages the end-to-end supply chain, from overseas production to the customer’s front door. Top candidates will possess strong business acumen and an appetite for solving challenging business problems. This is a unique opportunity to help build another competitive advantage for Wayfair while growing your own communication, analytical, and cross-functional partnership skills.

What You’ll Do: 

• Communicate performance trends and improvement opportunities to management both within and outside your immediate line of reporting
• Work cross-functionally with a variety of teams across Operations 
• Monitor key performance indicators and work collaboratively to improve the quality of our logistics and supply chain operation
• Create and deliver communication plans with external partners including suppliers, logistics, Wayfair’s proprietary freight forwarding service (CastleGate Forwarding), and external 3rd party logistics companies (3PL)
• Assist team in day to day operations and find ways to improve process efficiency

What You’ll Need:

Basic Qualifications:

• Currently pursuing a Bachelors or higher with the expectation that degree will be obtained between December 2026 and Summer 2027 
• 3.0 GPA minimum
• Must be returning to the course of study following completion of the internship
• Ability to commit to working 40 hours/week (9am-5pm, Monday-Friday) from June 1  - August 7, 2026 in our Boston office
• You must be authorized to work in the United States without visa sponsorship by Wayfair now or in the future

Preferred Qualifications:

• Collaborative mindset that thrives as part of a team
• Excellent communication, both written and verbally
• Data and process-oriented, demonstrated ability to continuously learn new tools
• High attention to detail and proven ability to consider multiple priorities simultaneously
• Ability to navigate an environment of continuous improvement 
• Ability to work through ambiguity in an evolving organization 
• Drive to win and steer collaboration cross-functionally
• Strong comfort level and appetite to use AI in daily workflow
• Investment in the customer experience 

Possible Team Placements Include:

CastleGate Forwarding

CastleGate Forwarding is a digital freight forwarding organization within Wayfair's broader CastleGate Logistics network. We offer a full suite of shipping services that aims to provide Wayfair suppliers with competitive and convenient logistics solutions.

Global Partner Support

The Global Partner Support Team makes sure that our Partners focus on what they do best - leaving the rest to us. We act as the voice of the Partner across the organization. We provide our Partners with the day to day support needed to ensure they delight our customers and win online with Wayfair. We identify areas where we need to do better, and eliminate issues at source across the organization. We co-develop self service solutions to ensure suppliers have the tools to operate independently. We provide frontline service support, replying and resolving challenges across our suppliers and carriers.

Global Service

The global service teams are responsible for setting the standards on how we deliver an excellent experience to our customers. We identify customer channel disconnects, drive improvements for a smooth and frictionless customer experience, recommend technology solutions, and train our frontline agents.

Global Supply Chain

Wayfair's Global Supply Chain (GSC) team is a network of interconnected global departments that support the journey of a product once an order is placed. This includes teams that manage all aspects of the Transportation & Delivery function, teams that support the frontline operations, and teams that manage and monetize Returns & Incidents. The objective of the GSC team is to get orders to customers' homes quickly, reliably, and conveniently, while enhancing the customer experience by preventing and reducing product defects. As a part of the GSC team, you will have an important role in accomplishing our mission: delivering cost-efficient perfect orders at scale. 

Planning & Analytics

Wayfair’s Planning & Analytics team consists of 5 interrelated teams: Forecasting & Replenishment Analytics, Network Management, Operations Analytics, Operations Performance Management/Global Analytics Tech, and Operations Research (OR). Together, these teams deliver insights and support capability development that cuts across the other functional areas and helps us make better decisions across various time horizons, and drive overall network performance/network outcomes. This includes, for example: (a) driving operational planning and coordination across all functional areas for our order-to-delivery chain, (b) shaping long-term strategy and network design, (c) providing the single source of truth for performance across Operations, and (d) applying advanced optimization techniques to enable automated, yet high-quality operational decisions at scale.

Why You’ll Love Wayfair:

Wayfair was selected as a top 100 Internship program for 2025 by Yello & WayUp! We take pride in delivering a best in-class experience! Our 10-week summer internship program is designed to give you a feel for what it would be like to work at Wayfair as a full-time employee. You’ll be assigned real projects and contribute directly to your team’s goals and objectives.

Throughout the Internship Program, we provide interns with the opportunity to engage in social and community building activities including:

• A calendar of intern events including social networking, professional development and a leadership dialogue series
• Formalized mentorship program along with an assigned reporting manager for impactful professional development and feedback
• Skills-based training
• Dialogue events with senior leaders to provide a holistic view of all functions at Wayfair
• Coffee chat opportunities for interns to get to know one another 
• Volunteer opportunities
• Intern-wide innovation project designed to teach interns skills for handling ambiguous business problems
• Intern Appreciation Day celebration
• Events throughout Boston which allow interns to explore what the city has to offer including a Red Sox game, and Boston Harbor boat cruise.

Purpose & Inclusion at Wayfair:At Wayfair, we pride ourselves on fostering an environment where every individual experiences a fair and equitable employee journey. We are committed to developing targeted resources that raise awareness around inclusion and eliminate barriers, ensuring Wayfair provides a fair and inclusive workplace experience for everyone.
Social Impact & Responsibility:At Wayfair, we focus on helping people on their journey to home - specifically those who have lost their way from home. We do this by leveraging our best assets, such as collaborating with leading nonprofit organizations, coordinating in-kind product donations, empowering our employees to get involved through paid volunteer time off programs, and encouraging our customers to donate. This multi-faceted approach allows us to support communities in need in authentic ways that align with Wayfair's broader mission of helping everyone, anywhere create their sense of home.