Command Center Manager

Company Details

Are you a strategic leader with a passion for operational excellence in high-availability environments? Do you thrive in fast-paced, mission-critical settings and love mentoring high-performing teams? If so, Berkley Technology Services (BTS) wants to meet you!

BTS is the powerhouse tech arm of W. R. Berkley Corporation, a Fortune 500 commercial insurance leader. We deliver cutting-edge IT solutions to over 60 global operating units, driving innovation and security across the enterprise. With a culture built on collaboration, entrepreneurship, and continuous growth, BTS is where technology leaders come to thrive.

Right Team. Right Technology. Simple and Secure.

Responsibilities

What You'll Do

As our Command Center Manager, you’ll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You’ll be responsible for:

• Overseeing incident response, system monitoring, and SLA adherence
• Leading enterprise event escalations and executive-level communications
• Driving process maturity, automation, and operational efficiency
• Hiring, mentoring, and developing top-tier technical talent
• Collaborating with SRE and infrastructure teams to enhance monitoring and tooling
• Reporting on KPIs, system availability, and customer satisfaction metrics

Qualifications

What You Bring

• 5+ years in a leadership role within a Data Center, NOC, or SOC
• Proven success in high-pressure, high-visibility environments
• Strong technical acumen and hands-on experience with tools like SolarWinds, AppDynamics, Dynatrace, DataDog, etc.
• Exceptional communication, project management, and analytical skills
• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• Experience with SRE principles, automation, and tooling optimization is a plus

Why BTS?

• Be part of a Fortune 500-backed tech team with global impact
• Work in a culture that values innovation, growth, and employee development
• Enjoy opportunities to expand your career into roles you never imagined
• Make a real difference in how technology supports the future of insurance

The Company is an equal employment opportunity employer.