About Us

Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 141 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network.

Our Culture

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

Overview

The Ground Operations/ACS (Airport Customer Service) Intern at Endeavor Air will integrate knowledge and theory learned in the classroom with practical application and skills developed in a professional workplace and dynamic operations environment. The Intern will utilize administrative, organizational, communication and critical thinking skills to complete projects and other work assignments with an emphasis in the Ground Operations & Airport Customer Service division of Endeavor Air / Delta Connection.

At Endeavor Air, the Ground Operations / ACS Department is responsible for executing Endeavor Air’s Ground Operations Quality Assurance program and for continuously monitoring and analyzing the system performance of operations at Hubs and field stations where Endeavor Air operates. To accomplish this goal, Endeavor’s team partners cross-divisionally and externally with our business partners.

The goal for this intern position is to:

Develop a thorough understanding of the scope of operations and dynamics of a Regional/code-share carriers and their roles in the US Airline network.
Interact directly with Endeavor’s Ground Operations Safety Management System and Quality Assurance Program, gaining an understanding of the function and benefits of SMS and Quality Assurance in support of safe operations across the air transportation spectrum.
Understand the basics of vendor/business partner relationships and challenges to performance management.

The Application Process: We encourage applicants to apply as early as possible to receive next steps in the application process. After an application is submitted, the Talent Acquisition team will review your application. Due to the high volume of applications, the reviewing process may take several weeks.

After the reviewing process of the applications, all applicants will also be notified to complete a required one-way video interview. If you are applying for multiple positions, you will only need to complete one interview video. Please note, due to high volume of applications, videos will take several weeks to review, and you may not receive an email or hear the status of your application for a while, however you will receive an update from the Talent Acquisition team.

Responsibilities

Participate in, or independently conduct, station audits at various locations across the Endeavor operations network.
Review past aircraft damage cases in Endeavor safety tracking systems, coding and categorizing cases to establish a data-set for trending & analysis.
Analyze data for trends, comparing with current policy & procedure, and make recommendations for improvements.
Assist Manager, Ground Operations with monitoring Company’s Aircraft Appearance and Aircraft Deice programs.
Gather and prepare relevant statistical reports / information.

Other Duties

Performs other duties as assigned.

Supervisory Responsibilities

Not Applicable

Competencies Required

Embraces diverse people, thinking and styles. Listens and communicates openly, honestly, and respectfully. Acts in an ethical manner.
Concern for Safety - Consistently makes safety and security, of self the priority.
A continuous learner who identifies and addresses learning needs to advance own performance.
Dedicated to meeting the expectations and requirements of internal and external customers.

Qualifications

Currently enrolled in a collegiate degree program focusing on aviation or airline operations, analytics, business or other similar degree program with Junior or Senior credit standing at the time of application submission.
Above average written and verbal communication skills.
High level of MS-Excel proficiency and familiarity with data visualization tools such as Tableau.
Detail-oriented analytical skills and willingness to ask questions to gain better understanding of processes.
Effective organizational, time management, & multi-tasking skills.
Self-motivated to read, learn, and quickly understand policies & procedures and monitor for their compliance in practice during observations.

Work Environment & Physical Demands

Ability to work full time (32-40 hours/week) during weekdays, with some schedule flexibility, if needed.
Ability to work and be based in Minneapolis, MN; relocation assistance is not available.
Ability to work both independently and collaboratively in a business environment.
Minimal physical exertion such as: pulling, pushing, reaching, bending, standing, walking, and light lifting of boxes, bags files, and electronic equipment up to 30-lbs.
Computer work, in a typical office environment sitting for long periods of time.
Some travel will be required for the position to perform audits and base visits.

What We Offer

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
Comprehensive Medical, Dental, and Vision Plans
401(k) with Company Match starting on Day 1
Operational Performance Rewards (OPR) Program
Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

FLSA Status

Hourly

Minimum Position Pay Range

USD $16.00/Hr.

Maximum Position Pay Range