At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Business Unit/Role Specific Information

Operational Resilience is the ability of an organization to withstand, adapt to, and recover from unexpected disruptions such as cyberattacks, natural disasters or technical failures. It extends beyond business continuity by addressing both internal and external risks that could impact on the delivery of products or services. Operational Resilience involves anticipating potential disruptions, strategizing preventive measures, and ensuring the organization can continue serving its customers without interruption during such events.

Operational Resilience program is part of the Business Disruption Risk team within Enterprise Shared Services (ESS) at American Express. This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities to safeguard employees, customers, and products and services. The team coordinates planning and preparedness for potential service disruptions and other crises. The team also coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness, and drives after-action crisis analyses and reporting for senior leaders.

How will you make an impact on this role?

As an intern, you will gain hands-on experience supporting our firm’s resilience program. In this role, you will:

Collaborate with cross-functional teams, including Business Continuity Management (BCM), Information Security, Technology, Operational Risk, and Third-Party Risk Management.
Assist in identifying operational vulnerabilities and potential risks.
Support the planning and execution of scenario testing exercises.
Contribute to the ongoing enhancement of the firm’s resilience framework.

Additionally this intern will have the opportunity to tackle a high-impact project aligned to our most pressing strategic and operational priorities such as but not limited to:

Support the development and documentation of Operational Resilience procedures, playbooks, and control standards.
Assist in the review and validation of Critical Business Services and their dependencies (locations, technology, people, and third parties).
Participate in scenario testing initiatives, including preparing materials, documenting test outcomes, and supporting post-mortem reviews.
Analyze and visualize resilience risk data for senior reporting, including committee and board-level insights.
Benchmark industry trends and regulatory changes to assess their potential impact on the resilience strategy.
Work closely with international resilience teams to compare frameworks and share best practices.

Minimum Qualifications

Currently enrolled in a full-time Bachelor’s degree program
Bachelor’s degree candidates with an expected graduation date between December 2026 and June 2027
Strong analytical, organizational, and communication skills.
Interest in enterprise risk, business continuity, cybersecurity, or regulatory compliance.

Preferred Qualifications

Currently pursuing a bachelor’s degree in any of the following: Risk Management, Engineering, Mathematics, Information Systems, Computer Science, Business Administration
Strong analytical, organizational, and communication skills.
Robust problem-solving skills; ability to see the big picture with attention given to critical details.
Interest in enterprise risk, business continuity, cybersecurity, or regulatory compliance.
Proficiency in Microsoft Excel, PowerPoint, and basic data visualization tools (e.g., Tableau or Power BI).
Demonstrated ability to work independently and within cross-functional teams.

This position will be based in New York, NY

Salary Range: $24.05 to $63.00 hourly + sign-on bonus

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds program
- Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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American Express

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