Tier 1 Support Analyst Intern

Customer Success Division

Hiring Manager: Support Manager, Tim Strobel

Mentor:Tech Support Team

Location of Internship: Remote, US

Full Time / Part Time (anticipated hours):Flexible 30-40hrs/wk

This is a 12 week internship starting May 26, 2026 and concluding on August 14, 2026. Candidates must be currently enrolled in an accredited degree program with a graduation date after August of 2026 to be considered.

Summary

The Tier One Support Analyst will participate as a member of our Dairy Tier 1 Support team, focused on assisting customers with their ongoing administrative and support needs. Additional special projects may also be identified for the intern to participate in.

What are some potential projects?

Salesforce reporting
Knowledge item creation
Customer support portal assistance
Participate in other assigned tasks and projects as well

What competencies can you expect to receive/improve?

Understanding of, and hands-on experience, with Ever.Ag’s key software solutions

Understanding of key aspects related to the dairy supply chain

Hands-on experience with Salesforce.com’s Support Cloud solution

About You (Qualifications):

Pursuit of Bachelor’s Degree in agricultural or agtech related disciplines

Experience with MS-Office

Previous experience in some type of direct customer-facing job

Some knowledge/experience using remote access, networking, troubleshooting tech (hardware or software), SQL, etc. preferred

About the team:

Ever.Ag’s Tier 1 Support Team is the “front-door” for customer’s having questions or issues with their Dairy.com solution. A 24x7 support team, this group handles customer inquiries via email and inbound phone calls. We pride ourselves on achieving exceptionally high levels of customer satisfaction, ensuring that Ever.Ag’s solutions provide tremendous ROI for our customers.

Who you will be working for

Ever.Ag offers innovative AgTech solutions and services that empower agriculture, food, and beverage supply chains to feed a growing world. The breadth of the portfolio is uniquely capable of supporting the complex needs of companies involved in dairy, livestock, crops, and agribusiness. With decades of experience and industry-leading innovations, our technology, risk management, and market intelligence provide our customers with the tools and insights they need to operate more efficiently, sustainably, and strategically across every stage of the supply chain.

We welcome candidates from all backgrounds to contribute their unique perspectives to our team. Your success is our success!

Please visit our webpage to learn more about us News.Ever.Ag and https://www.ever.ag/