Agent Software Engineer – Intern

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About the Team
The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.

Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.

About the Role
As an intern on Decagon’s Agent Software Engineering team, you’ll be part of a pioneering group shaping the future of intelligent agents. You’ll contribute directly to production-ready initiatives that address real team needs, gaining hands-on experience and leaving your mark on meaningful, high-visibility work.

This internship will take place from May—September (based on your summer schedule) and you will need to be able to work out of the San Francisco office during this time.

In this role, you will

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention

• Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts

• Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
  

Your background looks something like this

• You will graduate by summer 2027 with a degree in Computer Science or a related technical field

• You have experience from previous software engineering internships

• You write amazing code, fast

• You are excited to thrive in a fast-paced environment, continuously learn, and sharpen your skills
  

Even better

• Prior experience working with multi-modal models

Compensation

• $2,400 per week