Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Preferred Location: Garching or Eschborn, Germany
Alternate Location: Any major Cisco Office in Germany with possibility of Hybrid or Remote Work

Start date: Flexible from January 2026. 6 Months duration, with possibility to extend.

Applications are accepted until further notice.

Meet the Team

The German Cisco Renewals Team is a dynamic and international team that brings excitement to the company every day. We partner closely with the Sales Organization, and we connect Cisco customers with solutions that can transform their businesses and change the world for the better. This team is looking for a Working Student to support the Renewals Manager (RM) Team in overall business planning. This role resides in the Customer Experience organization, one of Cisco’s fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and efficient experience from Cisco solutions. The Renewals Team plays a critical role within Cisco’s Customer Experience (CX) process, focusing on driving high renewal rates and delivering an exceptional customer renewal experience.

Your Impact

As an intern in Cisco’s CX EMEA Germany Theater Renewals Team, you will have the opportunity to learn about the end-to-end contract renewal process and gain hands-on experience supporting the team’s daily operations. You will develop foundational skills in renewal management, data analysis, and the use of industry-leading tools while working alongside cross-functional teams. Your contributions will help ensure smooth renewal operations and continuous improvement, giving you valuable exposure to a dynamic business environment.

In this role, you will:

Assist Renewal Managers and Specialists in managing the full renewal lifecycle and generating renewal quotes to ensure a smooth customer experience.

Analyze installed base data and maintain accurate renewal opportunity records to support effective contract management.

Participate in customer communications and collaborate with sales & customer success teams to meet customer needs and understand renewal processes.

Manage renewal opportunities using Salesforce CRM and support data entry, reporting, and administrative tasks.

Attend training sessions, track renewal metrics, and contribute to campaigns that drive renewals and software growth within the team.

Minimum Qualifications

Currently pursuing a degree in Business, Marketing & Sales, Networking/IT or related fields

Good communication skills in both German and English

Basic proficiency with Microsoft Office tools

Must be able to legally live and work in Germany, without visa support or sponsorship

Preferred Qualifications

Strong interest in customer experience, sales operations, or contract management.

Ability to work collaboratively in a team environment and eagerness to learn.

Detail-oriented with good organizational skills.

Interest to learn sales processes and passion for new technologies

Experience using AI tools in a business or academic setting.

Capability to think outside of the box.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Working Student – Non-Technical Intern 1

CX Renewals Team, Germany

Cisco

Why Cisco?