Wholesale Operations and Customer Service Intern

About Us:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

The Team

The Wholesale Operations & Customer Service will receive and process customer orders, inquiries, and complaints covering items or products ordered in the respective area. Proactively maintain an ongoing relationship with key customers and sales staff, to ensuring the greatest client satisfaction and lead the after-sale service to the excellence.

The Position

• Support the team in Maintenance of Customers’ Master data

• Support the team in daily activities such as verifying the adherence of returns and markdowns with the agreements in place and in recording orders and/or process inquiries received by mail, telephone, and/or through personal customer contact

• Take care of customer requests such as Providing pricing information, availability, and schedule information within established guidelines

• Track order activity, and alert appropriate staff to any potential delivery problems.

• Research and obtain resolution of a variety of customer complaints and issues

• Support the team in Serveing as communication link between customers and sales staff to assure responsiveness

• Assist customer answering phone calls, conflict resolution and responding to customer concerns

Note: Responsibilities include, but are not limited to, those listed above. The role may require additional tasks and duties as assigned to meet the needs of the department and organization.

Requirements

• Self-controlled with a good communication attitude to communicate effectively

• Fluent in English (both written and spoken)

• Positive and professional work attitude

• Can adapt to a fast-paced work environment

• Strong interpersonal skills

• Command of Excel (ideal)

At PVH, how we act is as important as what we do. Here are some key behaviors we expect from our people:

ENTERPRISE FIRST – we act in the best interests of PVH and its consumers beyond our own team, brand, region or market.

DRIVE CHANGE – we lead by example and are optimistic about change. We challenge the status quo but fully commit once a decision is made.

CREATE CLARITY – we are diligent in providing context and setting our priorities so we can be productive quickly.

INSPIRE TRUST – we create safe spaces for debate and deliver on what we promise so people can learn to depend on us.

TAKE ACCOUNTABILITY – we focus on work with the biggest business impact and give candid feedback to each other.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.