Tier 1 Technician

Overview

The Squires Group is seeking a highly organized and detail-oriented professional to provide Tier 1 Technician support for our local client. This role is primarily remote, with occasional in-person company meetings and events within the DC metropolitan area. Candidates must be local to the DC area. 

Responsibilities

• Provide Tier 1 technical support to end users both remotely and on-site via phone and email.
• Demonstrate proficiency with SharePoint, OneDrive, Microsoft Teams, Outlook, and the Microsoft Office Suite.
• Possess a foundational understanding of networking concepts.
• Exhibit working knowledge of Windows 10, Windows 11, and Mac OSX operating systems.
• Configure, deploy, and deliver hardware such as workstations, monitors, and other PC peripherals as needed.
• Uphold the client’s troubleshooting standards by efficiently identifying and resolving the root causes of technical issues.
• Manage customer support requests submitted through phone or email.
• Communicate with customers professionally and courteously, both over the phone and in person.
• Pursue ongoing professional development through on-the-job experience, self-study, and industry training opportunities.
• Maintain and update company documentation to reflect new or revised information.
• Create user reference materials, including clear and concise operating instructions.
• Foster consistent communication with remote team members and management.
• Demonstrate curiosity and initiative in understanding the root cause of issues and implementing preventative solutions.

Qualifications

• Prior experience working with a Managed Service Provider (MSP).
• Must have M365 Admin Center experience; assigning licenses, onboarding/offboarding users, administering policies, etc.
• Office 365 Administration - specifically navigating and completing tasks in M365 Admin, SharePoint Admin, Intune Admin, Azure Portal, Teams Admin, or Purview. 
• You embrace lifelong learning and have a strong desire to continuously expand your knowledge.
• Demonstrated history of delivering high-quality results and maintaining executional excellence.
• Ability to perform effectively and meet expectations with minimal supervision.
• Possess 1–2 years of experience in customer service or the service industry.
• Have 1–2 years of experience providing technical support.
• You are actively pursuing technical certifications.
• You hold a valid driver’s license, have reliable transportation, and maintain current insurance.

Nice to Have:

• Microsoft certifications.
• Known among friends and family as the go-to person for tech advice.
• Located within convenient proximity to our clients in the Washington, D.C. area.

Compensation

• The compensation range for this role is between $50,000 and $60,000, based on experience and qualifications. This range is subject to change.
• Competitive benefits package includes PTO, Health/Dental/Vision insurance, 401K with company contributions, and more.

Check out our Referral Program!The Squires Group will pay you for every qualified professional that you refer and we place. If you see a position posted by The Squires Group and know the perfect person for the job, please send us your referral. For more information, go to https://bit.ly/squiresreferral

The Squires Group, Inc. is an Equal Opportunity/Affirmative Action Employer.

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