Associate Service Center Technician

Overview

Job Summary

As an Associate Service Center Technician, you will engage in routine mechanical, electromechanical, and electronic technical activities related to servicing returned instruments. Your role will require attention to detail during troubleshooting, repairs, and documentation of these activities. You will work collaboratively with other technicians and cross-functional partners, maintaining a sense of urgency and precision to ensure a high level of customer satisfaction.

The pay range for this position is currently $22-$27/hr. Individual compensation is based on the candidate’s qualifications for the position, including experience, skills, knowledge, education, certifications, internal equity, budget, and/or other business and organizational needs.

Responsibilities

Key Accountabilities

• Troubleshoot and repair medical device instruments to the component level,
• Ability to follow Engineering Change Orders (ECO), Standard Operating Procedures (SOPs), technical documents, reports, and manuals. 
• Perform decontamination of returned instruments for repair. 
• Maintain device history records and service reports associated with Instrument repairs. 
• Enter data into Enterprise Resource Planning (ERP) system. 
• Accurately transact parts and inventory are used in repairing instruments. 
• Maintain a clean, organized, and safe work environment. 
• Continually work to achieve assigned goals; meed unscheduled peaks in workload as necessary to ensure no delay for customers. 
• Responsible for complying with all appropriate regulatory bodies (FDA, ISO, e.g.) mandated policies, procedures, work instructions, and records. 
• Other duties as assigned, according to the changing needs of the business

Networking/Key Relationships

• Instrument Manufacturing
• R&D
• Bio QC
• Management

Qualifications

Minimum Knowledge & Experience required for the position:

• High School diploma or equivalent.
• Minimum of one (1) year previous instrument repair or equivalent experience; previous experience in a regulated medical device manufacturing or pharmaceutical environment strongly preferred. 

 Skills & Capabilities:

• Familiarity with several types of measurement equipment, digital multi-meter, oscilloscope, and AC/DC power supplies. 
• Knowledge of basic electronics for component functionality is preferred. 
• ability to solder small components preferred.
• Familiarity utilizing various test fixtures, assembly jigs, and tools. 
• Understanding of assembly drawing and schematics. 
• Familiarity with maintaining inventory of instruments and spare parts. 
• Familiarity with GDP and GMP preferred. 
• Ability to effectively communicate with peers and management through all methods. 
• Ability to collaborate with immediate team members.

Travel Requirements:

No Travel needed.