Service Desk Co-op

Work Period: January 2026 through June 2026

Location & Schedule: This is a full-time, 40-hour-per-week position with 5 days per week onsite in Needham, MA.  There is no relocation or housing assistance for this position.

Compensation Range: Ranges from$28/hr - $37/hr. Specific compensation is set according to a standardized scale aligned with your educational level at the time of hire.

Join the SharkNinja Early Edge Experience: Built for early career talent. Geared toward impact. Driven by speed. Whether you're in a co-op or internship, our early talent program is designed to provide valuable exposure to the industry and a fast-paced professional environment. You’ll dive into meaningful projects and tasks that sharpen your skills and deepen your knowledge. Along the way, you’ll benefit from professional development opportunities, community events, and connections that make your experience well-rounded and enriching. Your time with us will culminate in an opportunity to showcase your contributions and learnings to SharkNinja leaders because this is a program for those ready to shape what’s next — fast.

This role: As a key member of our Information Technology team, our Service Desk Co-op will be the first line of support for SharkNinja employees across the globe. You’ll gain hands-on experience solving real-world technical challenges, supporting users with hardware and software issues, and ensuring our IT systems run reliably and securely. Whether you're setting up workstations, resolving connectivity issues, or tracking support tickets, you’ll play a vital role in delivering the exceptional internal service that keeps SharkNinja moving fast.  

If you're passionate about technology, driven to find answers, and excited to contribute in a collaborative and fast-paced environment, we want to hear from you!  

Here are some of the EXCITING things you’ll get to do:

• Provide first-level IT support to SharkNinja employees, helping them resolve hardware, software, and connectivity issues  
• Troubleshoot and escalate technical problems across devices, operating systems, and collaboration tools (e.g., Zoom, Microsoft Teams)  
• Set up and configure laptops, monitors, and mobile devices for new hires, interns, and team members across departments  
• Assist with onboarding and offboarding processes, including account provisioning, hardware collection, and system access  
• Document common technical issues and resolutions to enhance our internal knowledge base and support training efforts  
• Track and manage service tickets through a ticketing system, ensuring timely communication and follow-up  
• Support video conferencing equipment and meeting room technology, both in-office and remotely  
• Learn from IT experts across multiple disciplines, from cybersecurity to infrastructure and systems administration  
• Get exposure to real-time IT operations, working in a fast-paced, collaborative environment that powers SharkNinja’s global teams  
• Play a role in continuous improvement, offering suggestions and feedback to streamline support workflows and enhance user experience  

 ATTRIBUTES & SKILLS:

• Education: Current student in a related bachelor's program
• Must be able to work a full-time, 40-hour-per-week schedule with 5 days per week onsite in Needham, MA
• Must have basic knowledge of laptop and peripheral hardware (Tier 1 level IT support), as well as foundational IT concepts (including hardware, operating systems, and basic networking)
• Has experience creating technical documentation that end users can follow for self help, either in the workplace or through classroom projects
• Demonstrates strong problem-solving skills with a proactive, can-do attitude 
• Provides clear and empathetic communication, both written and verbal, when supporting users 
• Shows attention to detail when diagnosing, documenting, and resolving technical issues 
• Collaborates effectively with IT teammates and cross-functional partners 
• Able to shift quickly toward new priorities in a fast-paced, tech-driven environment 
• Takes initiative to learn new systems, tools, and troubleshooting techniques 
• Feels comfortable managing multiple support tickets and tasks efficiently, ensuring timely follow-up and resolution  
• Familiarity with ticketing systems (e.g. Jira) or remote support tools is a plus 
• Experience with Microsoft Office 365, Windows/macOS, and device imaging/setup preferred 
• Exhibits professionalism, reliability, and a service-oriented mindset in every interaction  

Please note that, due to the high volume of applications for early talent roles, response times may vary depending on the specific role and timeline. Our team appreciates your patience!