We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

We are seeking a dynamic and detail-oriented Knowledge Management Intern to join our Customer Support Organization. This internship provides an excellent opportunity to contribute to the implementation and maintenance of our Knowledge-Centered Service (KCS) methodology while gaining hands-on experience in knowledge management processes and tools. The ideal candidate is passionate about knowledge sharing, possesses strong analytical skills, and enjoys working in a collaborative environment.

The Role:

Hands-on experience with KCS methodologies and knowledge management systems.
Exposure to cross-functional collaboration within a global organization.
Opportunities to develop analytical, communication, and project management skills.

The work you’ll do:

Knowledge Quality Checks
- Perform regular reviews of knowledge articles to ensure they align with our content standards.
- Provide detailed feedback and quality scores to Customer Support Engineers, KCS Coaches, Managers, and Leadership teams.
Process Adherence Reviews (PAR)
- Evaluate knowledge usage during the case-handling workflow.
- Submit findings through the PAR survey to measure process adherence and drive continuous improvement.
Knowledgebase Support
- Respond to knowledgebase functionality questions and provide guidance across various teams.
- Act as a point of contact for troubleshooting and resolving knowledgebase-related queries.
Knowledgebase Administration
- Assist with light administrative tasks, including content and user management within the knowledgebase system.
- Support the team in maintaining an organized, accurate, and up-to-date knowledge repository.

The qualifications you need:

Pursuing a Bachelor’s Degree in Business Administration, Computer Science, Information Systems, or related field.
Interest of experience in the Knowledge Centered Service (KCS) Knowledge Management Methodology. KCS Certification is not required, but is a plus.
Experience in working with the RightAnswers Knowledgebase is a plus, but is not required.
Knowledge of Salesforce Service Cloud, Jira Service Management, Celonis EMS, Slack and application integrations is a plus.
Interest or experience in either IT Service Management or Customer Support.
Interest or understanding of ITIL or support processes in a technology-related environment.
Strong communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
Strong attention to detail and ability to adhere to defined standards.
6 months part-time availability (25h/week)

Visa sponsorship is not offered for this role.

What Celonis Can Offer You:

Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more. Interns and working students explore your benefits here.
Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
Collaborate Globally: Join a dynamic, international team of talented individuals.
Empowered Environment: Contribute your ideas in an open culture with autonomous teams.

About Us:

Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Celonis Inclusion Statement:

At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

Your Privacy:

Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices

By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.

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