Total Customer Satisfaction Engineer Intern

Location(s): Franklin, TN

Job Schedule: Full-time

Degree Level: Pursuing Bachelor’s or Master’s Degree

Preferred Degree: Engineering, Industrial or Mechanical

Sponsorship: No

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

We are currently looking for a Total Customer Satisfaction Engineering Intern to join our team in Franklin, TN. This position will support our Quality Audit and Compliance team (QAC).

A Day in the Life:   

• Lead and manage Recurrent Prevention Activities (RPA) in response to recalls, campaigns, or countermeasures.
  • Conduct thorough investigations to identify root causes.
  • Implement corrective actions to prevent recurrence.
  • Track and report effectiveness of countermeasures.
• Ensure compliance with Global Standards across US and Mexico manufacturing plants.
  • Conduct Second Tier audits to verify adherence.
  • Collaborate with other plants to share best practices and implement corrective actions.
• Oversee and maintain the VES (Vehicle Evaluation Standard) program.
  • Ensure plant quality standards meet global benchmarks.
  • Measure and assess VES scores; report findings to Japan.
• Continuously monitor Voice of the Customer (VOC) and warranty survey data.
  • Analyze correlation between VES scores and VOC feedback.
  • Present insights and recommendations to drive quality improvements.

Who We’re Looking for:

Required:

• Must be currently enrolled in an undergraduate/graduate degree program in Engineering.
• Strong organization ability with keen attention to detail.
• Be self-motivated and willing to challenge yourself to develop your talents and skill sets.
• Strong communication skills both written and oral.
• GPA of 3.0 or above (Candidates will be required to provide an official or unofficial transcript during the application process for verification.)
• Estimated travel required: up to 10% to other Nissan locations.
• Ability to perform work onsite at Nissan North America Headquarters – Franklin, TN.  

What You’ll Look Forward to at Nissan:

Connection and Collaboration: We offer Business Synergy Teams (ERGs) and opportunities for our employees to strengthen their relationships and meet people from similar and diverse backgrounds to foster a culture of belonging.

Professional Training and Development: Expand your knowledge and skills through Nissan’s rich innovation offerings, seminars, learning platforms and leadership trainings.

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Franklin Tennessee United States of America