Claims Assistant

Work term: Winter 2026

Work term length: 4-months

From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment. 

If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here.

What you’ll be doing:

• Processing invoices payments accurately and on time.
• Ensure labelling of invoice is accurate (document type, subtype, title, along with other data)
• Completing file transfers
• Uploading damage photos to claims • Perform quality checks to ensure data integrity and compliance
• Ensure collaterals (EHB) are deducted when appropriate.
• Make a note of payments on claims when necessary
• Provide superior customer service by building and maintaining excellent relationships with our internal and external customers
• Adhere to all internal Claims Best Practices.
• Notify claims representative if reserves are depleted • Maintain workload within established guidelines and service standards and achieving the daily KPI target for invoices processed
• Contact medical facilities to obtain claim details
• Participate in bi-weekly huddles
• Monitor common mailboxes and respond to e-mails
• Other general duties as assigned

What you bring:

• Minimum 2 years of office experience
• Some exposure to support functions in a claims area is an asset
• Strong keyboarding skills and adept at navigating through numerous screens quickly and efficiently
• Excellent computer skills and proficient in MS Word and Excel
• Professional, friendly, and courteous in all interactions, whether with customers or co-workers
• Able to perform well in a busy operation and remain calm under pressure
• Team player adaptable to a changing environment
• Strong written and verbal communication skills

Did you know?

• We care about our co-ops: Definity’s co-op students are considered the best pipeline of talent for our full-time, permanent positions.  
• We care about students: Definity distributes $85,000 in scholarships to students across Canada each year.  
• We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighborhoods in which we live and work.  

What can Definity offer you?

• Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need. 
• Culture of accountability, empowerment, and collaboration. 
• Opportunities to support personal and professional growth through real-life experience and unique learning opportunities. 
• Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism 
• Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work!