Clinical Operations Intern

Salary Range: 0 to 0 (Currency: USD) (Pay period: per-month-salary)

Key Responsibilities

• Check patients in for their scheduled virtual appointments and verify required information.
• Provide frequent, hands-on tech troubleshooting to help patients connect to their virtual visits (audio, video, device setup, platform access).
• Collect and document patient copays or outstanding balances.
• Enter clinical and administrative information into patient charts with accuracy and attention to detail.
• Recognize when a patient’s needs fall outside your scope and promptly direct them to the appropriate clinical team member.
• Assist with general administrative tasks to support smooth virtual clinic operations.
• Maintain patient confidentiality and adhere to HIPAA standards at all times.

Qualifications

• Strong technical skills and ability to troubleshoot device, audio/video, and connectivity issues—this is a must.
• Comfort and confidence guiding patients through technology challenges multiple times per shift.
• Excellent communication and customer service abilities.
• Strong attention to detail and organizational skills.
• Comfortable learning and working within digital tools and EHR systems.
• Ability to work independently and follow established workflows.
• Professionalism, reliability, and willingness to learn.


Preferred Qualifications:
• Interest in healthcare, clinical operations, or health administration.
• Prior experience in tech support, customer service, or administrative roles is a plus.