Date Posted:

2025-09-09

Country:

United States of America

Location:

OT999: 1CP - Farmington, CT One Carrier Place, Farmington, CT, 06032 USA

Role Overview

As a Digital Technology Contact Center and Customer Experience Intern, you will support initiatives that improve how customers interact with our services by helping design and document use cases. Reporting to the Sr Director of Global Contact Center & Customer Experience, you’ll work closely with the team to identify opportunities for faster, clearer, and more responsive customer transactions. This internship offers exposure to business analysis, cross-functional collaboration, and the chance to make a meaningful impact on customer satisfaction.

In a typical day you will:

Analyze customer interaction patterns to identify transactions suitable for improvement
Draft use cases that describe changes to customer experience processes
Collaborate with cross-functional teams to gather data from multiple source systems
Ensure that proposed automations improve responsiveness and deliver clear, actionable information to customers
Participate in planning sessions to prioritize opportunities based on customer impact
Document workflows and contribute to process improvement initiatives

What You Will Need to be Successful:

Currently pursuing a Bachelor’s degree in Business, Information Systems, or a related field
Strong analytical and writing skills, with the ability to translate business needs into clear documentation
Interest in customer experience, digital transformation, and process improvement
Ability to work independently and manage multiple tasks
Familiarity with Microsoft Office and basic data analysis tools
Curiosity and a proactive mindset toward solving customer pain points
Interest in various systems including SaaS solutions, Integrations, and AI
A bilingual speaker is a plus

Local Benefits or Selling Statement

This internship is preferred to be hybrid in Farmington, Connecticut or can be conducted fully remote (EST) for the ideal candidate. This role offers flexible scheduling, mentorship from senior leaders, and hands-on experience in digital technology customer experience strategy and planning. You’ll gain exposure to system design, business analysis, and enterprise-level customer service innovation globally.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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Digital Technology Customer Experience Intern

Otis

Role Overview

In a typical day you will:

What You Will Need to be Successful:

Local Benefits or Selling Statement