Guest Experience Intern

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About the role
The Guest Experience Intern plays a key role in supporting the Guest Relations team, assisting with the coordination and delivery of personalized service for all guests. This internship offers a full immersion into the world of luxury hospitality, providing exposure to various facets of guest service operations. Working closely with the Guest Experience Manager and other departments, you will learn how to anticipate guest needs, handle special requests, and create memorable moments that enhance each guest’s stay. This position allows you to develop the service, communication, and problem-solving skills essential for a future career in luxury guest relations.

What you will do

• Assist with welcoming guests upon arrival and provide courteous, personalized assistance during their stay.

• Support the preparation of VIP and special guest arrivals, ensuring all details are in place and expectations are exceeded.

• Accompany guests to their rooms and assist with room orientation when required.

• Collaborate with the Concierge and Front Office teams to manage guest requests, reservations, and in-house arrangements.

• Participate in daily briefings, reviewing arrival and departure lists, special requests, and hotel events.

• Respond promptly and professionally to guest inquiries, feedback, or concerns, ensuring timely resolution.

• Assist with guest communications prior to arrival and follow up after departure to ensure satisfaction.

• Coordinate small in-room or on-property experiences to surprise and delight guests.

• Utilize hotel systems to update guest profiles, preferences, and service notes accurately.

• Maintain close communication with all operational departments to ensure seamless service delivery.

• Uphold Four Seasons standards of service, professionalism, and discretion at all times.

About you

• Passion: Genuine enthusiasm for delivering personalized, memorable guest experiences and a natural passion for hospitality.

• Service mindset: Strong interpersonal and communication skills, with the ability to make guests feel valued and understood.

• Attention to detail: Careful and precise in reviewing guest preferences, coordinating amenities, and ensuring accuracy in execution.

• Team spirit: Collaborative and eager to work across multiple departments to achieve seamless guest service.

• Organization: Ability to multitask and adapt in a dynamic, fast-paced environment while maintaining exceptional service standards.

• Personality: Outgoing, energetic, and empathetic, with a “can-do” approach to every guest interaction.

• Flexibility: Availability to work shifts, weekends, and holidays as required.

• Language proficiency: Fluency in English and Spanish; additional languages are considered an advantage.

• Legal requirement: Authorization to work in Spain.