Customer Experience Strategic Programs Specialist Intern

What You Will Do

As a CX Strategic Programs Specialist Intern, you'll help execute and improve customer communication strategies across email, in-app, SMS, and more. You'll collaborate cross-functionally and use data to optimize engagement and retention.

Key responsibilities:

• Support planning and execution of multi-channel customer messaging
• Collaborate with marketing, product, and customer success teams
• Analyze campaign data to identify insights and improvement areas
• Assist in streamlining workflows to deliver timely, relevant messaging
• Contribute to enhancing the end-to-end customer journey
• Existing customer GTM campaign management and promotion testing

What You Need to Be Successful

• Must be enrolled in a bachelor’s program with an expected graduation date between December 2026 and August 2027.
• Strong written and verbal communication skills
• Detail-oriented with the ability to manage multiple priorities
• Comfortable working with data to extract insights and spot trends
• Able to problem-solve in ambiguous or fast-changing environments
• Demonstrates urgency and ownership in managing deadlines

What Will Set You Apart

• Familiarity with project management tools like Asana or JIRA
• Proficiency in Excel; exposure to BI tools (e.g., Power BI, Tableau) is a plus
• Interest or past experience in customer experience, journey mapping, or process improvement
• Curiosity, drive, and a passion for improving customer touchpoints through strategic communication

How ADT invests in you:  

• Culture of professional development & training, including access to LinkedIn Learning, collaborative team support, and exposure to meaningful, real-world projects 
• Front-line experience and opportunities to learn directly from leaders through our Executive Leadership Team (ELT) Speaker Series 
• Commitment to equity and inclusion through ongoing initiatives, employee resource groups, and employee recognition programs 
• Volunteer opportunities to give back and make a difference in the communities we serve 

Compensation & Internship Details  

• Compensation: $22/hour for undergraduates, $25/hour for those enrolled in a graduate program. 
• Work Schedule: A 40-hour workweek is expected, with interns on-site from Monday to Thursday in our Boca Raton Headquarters, and the option to work remotely on Fridays, depending on team schedules. 
• U.S. Citizenship or Permanent Residency is required, as we do not offer sponsorship. 
• Must be available for the entire duration of the internship program, from May 18-July 30, 2026. 
• Housing allowance and relocation assistance are not offered for Internship roles. 

 Why you’ll love working here: 

• We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences. 
• We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy. 
• We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration. 
• We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective. 

 EEO Statement: 

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.​