Customer Research Student

Job Description:

Location: Sault Ste. Marie or Toronto
Duration:  Fall (September – December 2026)

Type: Student Full Time

Range: $18.50 - $28.50

We are ready to take this game to the next level and need someone passionate about supporting many phases of the design research process; all while learning about digital research and working with the labs across OLG’s digital business.  

A large part of the duties will involve supporting OLG’s in-house research projects and managing our growing research library. You will assist the CX Researchers with analyzing data from prototype research to drive decisions made to improve our online customer experience.  

Where possible, the intern will have opportunities to develop primary and secondary research skills as they assist in knowledge harvest, literature reviews, journey mapping, user experience and design testing.  

YOUR ROLE IN THE GAME

Reporting to the Sr Manager Customer Research & Insights, you will be empowered to:

• Organizing the growing research library

• Data collection & Data analysis 

• Assist in the development of survey questionnaires, screeners, discussion guides, and report writing

WHAT YOU BRING TO THE GAME

• Love working with data

• A willingness to try new methodologies/approaches and love of learning

• Ability to adapt and be flexible, manage multiple projects and stakeholders

• Currently enrolled in a Masters / MBA program in Market research, Economics, Psychology, Interactive Design, Information Science or related field

• Proficient with Microsoft Suite, Qualtrics is a BONUS

• Some familiarity with online gambling apps/websites

• Comfortable working as part of a versatile team 

BENEFITS OF JOINING THE WINNING TEAM

• Growth Focus: Become your best self with access to new opportunities and personalized support programs.

• Comprehensive Learning: 24/7 access to robust online learning programs.

• Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

To learn more about our organization and other opportunities visit our career site.

Application Instructions:
If you are in a registered co-op program, please apply through this job posting by the deadline AND notify your Co-op Program Office, as required.

If you are not in a registered co-op program or we have not posted at your school, please apply through this job posting by the deadline.

Application Deadline: July 28, 2026.

Please Note: Unless otherwise specified, all positions are required to work fully onsite.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process.

We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn, we encourage you to apply—even if you don’t meet every listed qualification. We sincerely appreciate your interest; while we are unable to contact everyone, those selected for the next steps will be notified.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact [email protected], 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.