Quality & Compliance Intern-Patient Service

Job Description

Envision spending your summer working with energetic colleagues and inspirational leaders, all while gaining world-class experience in one of the most dynamic organizations in the pharmaceutical industry. This is a reality for AbbVie Interns.  

2026 Quality & Compliance Intern- Patient Service (Pharm D) reports to the Associate Director of Quality & Compliance for US Patient Services. This role is responsible for assisting in the development of quality and compliance strategies, methodologies, and roadmaps to enhance process improvements. The objective is to ensure a superior experience for both internal and external stakeholders involved in patient services across all brands. 

Key responsibilities include: 

• Assist in optimizing patient experience and quality skills performance metrics for all agent-based and live US patient service programs. The aim is to enhance customer experience quality and boost patient satisfaction across all active programs. 

• Collaborate with a third-party vendor to implement and monitor patient experience metrics. 

• Ensure compliance with all reporting requirements and propose additional relevant metrics. 

• Develop digital dashboards and health check reports for organizational communication and leadership. 

• Support continuous process improvement of the Action Planning Program (CAPA), focusing on corrective and preventive actions within the compliance and monitoring framework for US Patient Services. 

• Implement Action Planning for Live Services and Quality/Patient Experience Insights. 

• Establish trend parameters for Compliance and Quality monitoring that signal the need for corrective action investigations. 

• Conduct investigations and root cause analyses and implement corrective actions. 

• Provide support to internal functions in applying, maintaining, and improving quality systems, procedures, and department-specific processes. 

• Stakeholder Management: Build cross-functional relationships to ensure comprehensive quality and risk management. Engage existing AbbVie Patient Services partners, identify new partners, raise awareness of key programs, set expectations, influence decisions, and maintain strong relationships. Enhance business awareness and knowledge of quality standards and expectations. 
   

• Liaison and Relationship Building: Foster collaborative relationships and frequently interact with business and/or technology leadership, focusing on high-priority projects and strategic decision-making. Maintain strong working relationships with diverse groups across business and technology functions, as well as internal and external collaborators. 

• Culture: Consistently demonstrate AbbVie's Ways of Working and Leadership Attributes, including an enterprise mindset and people leadership. Understand and execute AbbVie's vision, goals, and strategies, with responsibility for the performance and results of strategically important functions. 

Qualifications

Minimum Qualifications  

• Currently enrolled in a university, pursuing a Bachelor's degree in a science-related field. Preference is given to candidates with a Master's or PharmD degree and work experience in the pharmaceutical industry. 

• Must be enrolled in university for at least one semester following the internship  

• Expected graduation date between December 2026 – June 2027 

Preferred Qualifications  

• Exposure to quality management, regulatory affairs, pharmaceutical sciences, or compliance practices. 

• Strong organizational, strategic thinking, analytical, and reporting skills, along with a deep understanding of patient services and the pharmaceutical business. 

• Requires a solid grasp of pharmaceutical patient centricity, customer service orientation, and quality systems. 

• Human relations and administrative skills necessary for establishing and maintaining effective working relationships with team members, co-leaders, and senior leadership in Commercial, Business Technology Services, Legal, OEC, Manufacturing Operations, Global Medical Affairs, Promotions, Brand teams, and Global Patient Services. 

• Must possess sound judgment for evaluating and developing compliance strategic plans, as well as in handling day-to-day situations. 

• Conflict resolution skills, including persuasive management techniques, are required. 

• Excellent verbal, written, presentation, and interpersonal skills are essential, with the ability to communicate concepts and problems in terms that are understandable to all levels of the organization, including senior leadership.