Customer Service Specialist Intern

Job Description

Who we are looking for:

We are recruiting, on behalf of a leading company in financial services related to the purchase of vehicles, a resource who will be responsible for customer care services in support of the sales network of a leading automotive manufacturer, our client.

The team member we are recruiting will be responsible for managing customers in order to:

-process service requests, ensure problem resolution, and contribute to the improvement of the customer satisfaction index

-handle inquiries from the sales network regarding credit analysis and evaluation and processing of financing files.

Duties and Responsibilities:

•  Provide front line support for customers, managing requests and providing helpful information about existing loan agreement, to ensure that customers are satisfied.
•  Manage complaints to proactively advise and consult, ensuring and maintaining customer satisfaction.
•  Collect and analyze customer needs with a view to continuous improvement of the offered service.
•  Manage relations with all internal structures for the resolution of complex problems.
• Manage document verification service.
•  Verify the compliance and documentation of financing contract requests.
• Contact the sales network when documents integration is needed.
• Manage all the sales network’s requests on document clarification and integration.
•  Manage contract’s settlement.
• Manage contract’s review and verification (updating of personal data and contracts)

Qualifications

Requirements:

• High School Diploma or bachelor’s degree in Economics (Not necessary but an extra)  
•  Strong relational and organizational attitudes for an effective relationship with customers.
• Teamwork.
• Accuracy and compliance.
•  Initiative and independence.
• Excellent verbal and written communication skills.
• Interpersonal skills.
• High level of computer literacy, especially MS Office.
• Language’s skills: Italian, English.