Customer Experience Program Manager Assistant – Internship

Job Description

Join Ubisoft’s Customer Experience (CX) Program Management team and gain hands-on experience in an international and fast-paced environment. You will help to mobilize and work closely with cross functional teams across Ubisoft to plan and execute efficient live events while advocating for the player experience and proactively safeguarding our franchises and company reputation.

As a Customer Experience Program Manager Assistant, your tasks will be:

• Assisting to Plan & Manage Live Events: identifying, planning and executing Live Events for Ubisoft´s Games & Services. 
• Working on Continuous Improvement & Process Evolution: Collaborate with internal partners to gather feedback, document key learnings, and track improvements in the Continuous Improvement Repository (CIR).
• Ensuring Knowledge Management: Develop and maintain clear work instructions, process workflows, and best practices using Confluence and internal tools (Miro, SharePoint, Signavio ...) to ensure knowledge continuity for the CX Program Management team.
• Gathering and Analysing Data: Collect, clean, and analyze past live events data to extract actionable insights, leveraging analytical skills to drive process improvements.
• Assisting with Transversal projects : Transversal projects to improve collaboration across global publishing and beyond. These are potential special projects to track aligning the needs of various departments across Ubisoft.

Qualifications

• You are currently pursuing a higher education degree specializing in project management or equivalent;
• You have a previous experience in project management, planning events or live operations in a cross-functional environment;
• You are a team player and have at heart to gather feedback and contribute to process improvements;
• You are detail-oriented and a structured thinker, giving you the ability to organize workflows, improve efficiency and solve problems;
• Proficiency in Excel is essential to collect, clean and analyze Data, and an experience with KPI tracking is a bonus;
• A prior coursework or experience in knowledge mapping, basic understanding of ITIL principles is appreciated, and familiarity with BPMN flows would be an added advantage;
• You have a fluent level of English, both written and spoken. French is a bonus;
• As a player or not, you have a strong interest about the video game industry!