Front Office Intern

Job Description

What you’ll do 

As Front Office intern, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being an SLS ambassador: 

• Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems. 

• Greet and assist guests in a warm, courteous, and professional manner. 

• Handle credit transactions, ensuring the accuracy of guest billing. 

• Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction. 

• Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions. 

• Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services. 

• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.   

• Ensure all telephone calls are answered as quickly and efficiently as possible. 

• Report any issues to the correct department and check to ensure the work has been completed. 

• Ensure that the reception and public areas are clean, tidy, and presentable at all times. 

Qualifications

What we are looking for... 

• Someone who understands, celebrates, and embraces the SLS brand values. 

• Ability to multitask and work in a fast-paced environment. 

• Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality. 

• Excellent verbal and written communication skills. Fluent in Spanish and English. 

• You make people feel good - your team, guests, and colleagues alike.  You make a positive impact. 

• You learn quickly and adapt to SLS’s unique culture. 

• You are humble and open to ideas. We leave our ego at the door and help get things done. 

• You’re up for doing things differently and trying (almost) everything once. 

• You want to be part of a team that works hard, supports each other, and has fun along the way.