Director – Product Compliance

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview

We are looking for a Director, Product Compliance to join our growing Product Compliance team. This role is a unique opportunity to directly impact Blackhawk’s mission of creating meaningful connections through payments, while developing your skills as a Product Compliance leader. 

This role will give you the opportunity to:  

• Expand your FinTech and Payments knowledge and utilize to innovate within the compliance space. 

• Keep compliance at the heart of the product development cycle in a fast-moving environment. 

• Be empowered to identify regulatory issues or opportunities and take a lead in driving initiatives to establish a high standard of Product compliance. 

• Drive BHN’s P&T compliance strategy. 

Please note: This position is hybrid out of our Coppell, TX office (Wednesdays & Thursdays). 

Responsibilities

Product and regulatory change design:  

• Develop and maintain a strong Product & Technology (P&T) Leadership relationship and network to influence the building of compliant-by-design products and services. 
• Utilize regulatory analysis of new products and services in the industry to drive the strategic P&T roadmap such that compliance remains a key differentiator. 
• Advise P&T on regulatory controls implementation in a customer-oriented manner while adhering to regulatory requirements in line with Compliance policies. 
• Enforce P&T accountability to ensure compliance controls are both efficient and consistently implemented prior to launch and through change. 
• Continue to gain and utilize industry and regulatory subject matter expertise to recommend innovative technologies and risk-based design, controls, and processes for implementation and change. 
• Ensure that implementation plans are executed in a timely manner while negotiating exceptional use cases between P&T and Compliance Officers (second line). 
• Design and implement the approach for ongoing monitoring and regulatory change gap analysis, to ensure Products remain compliant. 
• Participate in strategic Product/Client discussions that require complex compliance solutions. 

Audit, risk remediation:   

• Define and oversee a process for ensuring Compliance Audit and Risk issues are remediated by P&T on a timely basis.  
• Coordinate compliance-related audits impacting P&T and, where required, challenge audit findings in collaboration with the Compliance second line and Product teams. 
• Ensure that remediation plans are agreed upon across lines and executed promptly. 
• Advise P&T on interpreting audit results and improving processes to avoid regulatory breaches and incidents. 
• Design, implement, and maintain Product health reporting to improve Product visibility into compliance risks and inform product strategy. 

Qualifications

• 10+ years' experience in Regulatory Compliance or related Product Risk roles. 
• Ability to define and drive business decisions by P&T, Sales, Compliance, and Risk teams on product design and control/requirements execution. 
• Deep understanding of the payments industry. 
• Stong critical thinking skills with the ability to analyze and interpret complex regulatory frameworks and apply them effectively using a risk-based approach. 
• Ability to learn and retain knowledge of our product and service offerings, customers, and company, and how they are impacted by regulations (including privacy and financial crime). 
• Ability to prioritize effectively and identify key areas of improvement or innovation to improve the customer experience. 
• Effective communication skills with Product Managers and Engineers, providing practical, actionable, and value-added recommendations and requirements. 
• A natural owner who drives the development or roadmaps, sets priorities, and delivers projects from inception to completion, timely and with attention to detail. 
• Strong communication skills, both written and verbal. 
• Experience (or interest) in working in a fast-growing environment. 
• Previous experience in a financial regulation advisory role, compliance/legal department, risk and control function, or consultancy environment. 
• Ability to manage multiple regulatory domains (e.g., money transmission/remittance, consumer protection in payments, AML, sanctions, privacy) and understand their application. 
• Willingness to travel, as BHN offices are located across different countries. 
• Legally authorized to work in the U.S. 

Benefits

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year 2025, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.  For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.