Service Delivery Management Degree Apprenticeship

Job Description:

Start date: September 2026

Location: Airbus Defence & Space Newport

Duration: 5 years

University: Swansea University

Degree: BSc (Hons) Applied Business Management

Application: We love your interest in joining Airbus! There is no limit on the number of positions you can apply for. However, please be aware that you can only progress in the selection process for one position at a time. We recommend reviewing all available opportunities and applying to those that best match your experience and aspirations.

Application closing date: We encourage you to apply early to avoid missing out on this opportunity! Please note we will close adverts as soon as we receive sufficient applications.

Benefits:

Salary: £23,000

37 hours per week //  Half day Fridays! // 25 days holiday plus bank holidays // Pension // Success share // Plus many more flexible benefits!

*subject to completing full hours prior to this

About us:

Airbus is a global leader in aeronautics, space and related services. In 2016, it generated revenues of € 67 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe's number one space enterprise and the world's second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary – on the ground, in the sky and in space.

Would you like to work on advanced high grade crypto systems and key management systems to protect Governments, Military, Enterprise Organizations and essential National Infrastructure from cyber threats?  Airbus Defence & Space have exciting apprenticeships starting in our Cyber Security Division at our base in Newport, South Wales.

As an apprentice you will be trained in high grade cryptographic development, you will learn about our existing Ectocryp and CertSecure suite of products.  You will join a team of highly skilled team of managers and engineers working to deliver the next generation of encryption devices.  You will receive on the job training and a formal degree qualification all while being paid and accruing no course fees.

What you will be doing:

An exciting opportunity has arisen for a Service Delivery Management Apprentice within the Cyber Security Division at Airbus Defence & Space in Newport, South Wales and involves working within the UK Defence industry, requiring the applicants to be UK Nationals Only (No Dual Nationalities) and able to be security cleared to a UK SC level.

Reporting directly to the Service Delivery Programme Manager you will be working on advanced high grade crypto systems and key management systems to protect Governments, Military, Enterprise Organizations and essential National Infrastructure from cyber threats.

As an apprentice you will be trained in high grade cryptographic development and you will learn about our existing Ectocryp and CertSecure suite of products.  You will join a team of highly skilled team of engineers working to deliver the next generation of encryption devices. You will receive on the job training and a formal degree qualification all while being paid and accruing no course fees.  

As part of this degree apprenticeship, you will be studying towards achieving a BSc (Hons) Applied Business Management Degree Apprenticeship which will be provided by Swansea University.

You will learn how a Service Delivery Manager oversees a number of key functions within the IT department that enable the delivery of a high quality service to end users, and to ensure that ITIL Service Delivery processes are in place to meet business needs.  Skills you will be taught will include:

• The ITIL Framework;

• Service Level Management;

• Incident and Problem Management;

• Change Management;

• Communication and Leadership;

• Supplier Management;

• Customer Management;

• An understanding of the technologies relevant to the Services being managed.

In return we can offer a great compensation package with annual profit share; a growing list of company benefits and career development options across our transnational, market leading company.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

The successful candidate will be subject to security clearance in order to undertake related work in accordance with business needs.

Requirements:

In order to be eligible to this apprenticeship, you must have a minimum of:

• 3 A Levels(or equivalent) at gradeC or above

Successful candidates will be able to demonstrate the following:

• Submit your CV stating your grades and if they arepredicted or achieved;

• Submit a Cover Letterhighlighting your passion and suitability for this apprenticeship;

• Genuine interest in service delivery and excellent customer service;

• Highly self-motivated and articulate with good verbal and written communications skills.

BOOST YOUR APPLICATION:

We want to get to know you—not just your grades or school background so, tell us on your cover letter:

• Why Airbus and this apprenticeship?
  What is it about Airbus that makes you excited to start a career with us? What is it about our company, our values, or the future of aerospace that excites you? We want to hear about what motivates you to pursue this unique path and how you see yourself growing with us.
   

• What skills and experience do you bring?
  Think about projects, hobbies, or academic subjects that have given you practical experience. This could include personal projects, academic work and extracurricular activities. 

Important Information:

GRADES: If you are on predicted grades, your offer will be conditional to achieving the position’s requirements before the apprenticeship start date.

SECURITY CLEARANCE: Eligibility to gain UK SC Security Clearance OR You will be subject to a BPSS check (including a criminal record check). 

RIGHT TO WORK IN THE UK: Candidates must have current legal authorisation to work in the United Kingdom. For more information, please check theGovernment Website.

Our apprenticeship roles do not meet the minimum requirements set by UK Visas & Immigration to enable sponsorship of migrant workers.

AI Guidance:We know you might be thinking about using AI to help you in your application - before you do, please read our guidelines on the use of AI for recruitment at Airbus Use of AI Guidance.

Contact:

Please let us know if you need us to make any adjustments to allow you to access and participate fully in the recruitment process. If you wish to discuss this further please contact via email [email protected]​. Any information disclosed will be treated in the strictest confidence.
 

 #UK_APP

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

AIRBUS Defence and Space Limited

Employment Type:

Apprenticeship

-------

Experience Level:

Student

Job Family:

Support to Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.