Admissions Care Partner

Overview

Have you thought about Trustbridge?

Since 1978, Hospice of Palm Beach County, Hospice of Broward County and Hospice by the Sea have cared for 200,000 families in South Florida. These three hospices are now one branch of Trustbridge, a community nonprofit that provides support for families facing serious illness 24 hours a day. Our other services include palliative medicine, caregiver support and bereavement programs.

At Trustbridge, we consider our employees our greatest resource. Our appreciation is shown in many ways, including the wide range of comprehensive benefits we offer.

Trustbridge benefits include:

• Competitive salary
• Health, Dental, Vision, Life and Disability insurance
• 401K with employer contribution
• Tuition reimbursement
• Employee Assistance Program
• Flexible Spending Account
• Generous PTO package

Responsibilities

JOB SUMMARY

Functions as a problem solver and facilitator with the principle objective of providing continuity of care to meet the needs of patients and families.

As a partner, primary role is to serve on the Admission team as a Rapid Responder obtaining signed consents, processing Pending Referrals and pending list phone calls, completing non-nursing documentation in any healthcare setting, assisting with the admissions process from Intake to the Field and responding to patient needs by representing the Trustbridge values. 

Assists with coordinating the plan of care and treatment (in person or telephonic) for hospice appropriate patients and their families.

Able to articulate all components of the organization's continuum of care, guiding patients and families to necessary services.

Qualifications

DUTIES AND RESPONSIBILITIES

Education/Regulatory Requirements:

• Bachelor's Degree preferred (in health related or human services field).

Skills:

• 3 to 5 years of experience in sales/referral representative in healthcare and/or community settings. 
• Strong understanding of medical terminology.  Hospice experience highly desirable.
• Must possess ability to communicate physical and psychosocial needs of patients and families.
• Ability to present the hospice program and continuum of care in a positive manner and facilitate a timely admission.
• Organized, flexible, self-motivated with the ability to communicate to all levels of a professional medical team.
• Able to respond to several cases simultaneously, prioritizing continually, yet following up in a timely manner to urgent needs.  Able to work independently with minimum supervision.  Works effectively under stress and under deadlines.
• Professional Requirements:
  • Excellent communication skills.

Language Skills:

• Bilingual (English/Spanish) preferred.