Sales and Service Design Thinking Intern

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Job Description Summary

Job Description

Nationwide is a leader in the insurance and financial services industry in America. We are a Fortune 100 company with a mission to protect people, businesses and futures with extraordinary care.

The Nationwide summer internship program is designed to empower you, allowing you to forge a strong foundation for your career. Nationwide interns take part in key business assignments that make a difference, all while enhancing their leadership competencies.

As a Nationwide intern, you’ll enjoy everything that makes us great. From professional development sessions and networking events to collaborations with company leaders, your internship will take on a meaningful journey through the Nationwide experience. There are even opportunities for full-time roles upon graduation for high performing interns. Our award-winning culture will ensure you feel welcomed, challenged and encouraged every step of the way!

A day in the life of a Sales & Service Design Thinking Intern might include:

We will immerse you in meaningful experiences and projects that deliver tangible business impact. Working with us, you’ll have the opportunity to network with Sales, Service business and Technology team to design and deliver best in class digital assets to support our Personal Lines distribution partners while gaining real world experience learning from experienced design members, finding mentors, and establish meaningful relationships to last a lifetime. 

• Work closely with business stakeholders to understand their goals and determine how data can be used to achieve the delivery of the next best experience for our customers.

• Apply design thinking principles to uncover user needs, define problems, ideate solutions, prototype experiences, and test concepts.

• You may be asked to craft customer experience strategies, drive customer experience projects, and conduct analytics across one or more Verizon Consumer Group functional units.

• Digital Experience - Support strategy development for digital and engagement experiences.

• Provide perspective on emerging industry trends and the competitive landscape to provide insight on ways to improve the customer experience and drive sales growth.

• Collaborate with design and partner teams across the business to both learn and contribute to the design process responsible for designing, optimizing, and planning the future of user journeys across e-commerce experiences for Verizon consumers.

• Using Artificial Intelligence strategically to personalize customer experiences.

About You

A successful Sales & Service Design Thinking Intern at Nationwide has:

Education

• Pursuit of a Bachelor’s degree in Marketing, User experience Design, computer science especially with UX/UI, UX

• Completion of junior year is preferred

• Involvement in student activities and/or some work experience

• 3.0 GPA or higher is desired

Skills/Competencies

• Interest and exposure to design thinking and innovation concepts

• Effective verbal and written communication skills to interact with all levels of internal and external contacts

• Ability to work independently and to collaborate in a team environment

• Natural curiosity to explore and question

Nationwide does not participate in the Stem OPT Extension program. At its sole discretion, Nationwide determines whether to offer sponsorship for qualifying positions based on business need and budget. However, it is not usually available for entry level roles.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.