Parts and Service Marketing and Customer Experience Analyst Intern

Ford Motor Company of Canada, Limited is a national manufacturer and distributor of automobiles and automotive service parts headquartered in Oakville, Ontario and is an integral part of the international Ford Motor Company organization.

If you have the drive and want the excitement of a challenging internship, please submit your application no later than Sunday, November 16. A resume and transcript are required as part of your application.

Work Location: Oakville

Work Model: Hybrid, 4 days in office per week

BASIC QUALIFICATIONS:

• Undergraduate or Graduate degree (B.Comm, BBA, MBA or equivalent) in progress
• Applicants will be required to provide current transcripts
• Applicants are required to be returning to school in the Fall
• Proficient in Microsoft Excel, Word, PowerPoint
• Candidates must be available May to August 2026

PREFERRED QUALIFICATIONS:

• Demonstrated communication, interpersonal, and analytical skills
• Ability to work independently and manage time effectively
• Ability to deliver assignments with a value-add mind-set
• Automotive work and previous work experience considered an asset

Ford of Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce.  Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

Candidates for this position must be legally entitled to work in Canada. Ford Motor Company of Canada, Limited does not sponsor work permit application.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

• New projects based on 2026 work streams in areas such as: parts discount programs, new channels for parts sales. 

• Complete a full content review of the Ford of Canada Parts and Service Marketing FMCDealer dealer website and work with the product category managers on rearranging / updating its content.

• Assist the Accessories Manager on various initiatives, for example: Dealer Satisfaction Survey prep, communication, and report-out, and perform analysis on eCommerce performance to help identify opportunities.

• Support the Customer Experience (CX) Team with planning and implementation of quarterly projects on Ford Guest Experience, Learn & Drive, Mobile Service, Pickup & Delivery, and Ford Rewards 

• Use the OneCX Guest Feedback Platform to identify trends and opportunities on customer satisfaction 

• Liaising and collaboration with internal stakeholders (Ford Protect, Quick Lane, Wholesale, Accessories, and Ford Parts Brand) to understand their needs to support overall department goals

• Assist with the maintenance of our Dealer platforms (b2b, b2c, and eCommerce) 

• Administrative support including annual internal control requirements- MCRP (Modular Control Review Program)