Business Strategy and Operations Intern

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary:

Genesys is in hyper-growth mode. The mission of Genesys Product Business Strategy & Operations team is to support Genesys Product leadership to develop growth strategy and drive strategic & operational initiatives to ensure the strategy is executed successfully. 

As a Business Strategy and Operations Intern, you will grow your program management, analytics skills, and business acumen to execute our Cloud strategy. You will play a critical role in measuring our success through the creation of dashboards and reports. In this role, you will be exposed to many aspects of the Genesys Cloud business, especially to business analytics. Additionally, you will add value by working with cross-functional teams within and beyond the Genesys Product organization to ensure business strategy are executed in a timely manner within scope. We are seeking a talent who is an analytical and structured problem solver, a strong relationship builder, and can manage competing priorities in a rapidly growing business.

Key Responsibilities:

• Shape business strategy in partnership with cross-functional leaders, delivering executive-ready analyses and recommendations that drive Genesys’ growth priorities

• Conduct rigorous quantitative and qualitative analyses, including whitespace sizing, retention and churn diagnostics, adoption and usage tracking, cohort and funnel analysis, to uncover growth opportunities and guide strategic decisions

• Develop executive-facing deliverables (dashboards, white papers, market and competitive assessments) that distill complex data into clear insights and actionable strategies

• Identify root causes behind business performance by going beyond surface-level metrics, uncovering the “why” behind trends, and articulating the story the data tells

• Apply statistical rigor to test hypotheses, validate findings, and strengthen the credibility of recommendations presented to senior stakeholders

• Continuously optimize business processes and execution models, ensuring strategies are implemented effectively and outcomes are measurable

Minimum Requirements:

• Current graduate-level degree in computer science, data analytics, economics, statistics, business, or related field

• Proven analytical horsepower with the ability to combine structured quantitative analysis and qualitative reasoning to generate actionable insights

• Competency in Excel, SQL (Snowflake), and Python, with the ability to apply these tools effectively in a professional environment

• Experience with dashboarding and visualization tools (e.g., Tableau) to communicate insights clearly

• Strong foundation in statistics (hypothesis testing, regression, probability, distributions) and the ability to apply these concepts to real-world business problems

• Demonstrated experience (or ability to quickly ramp) in advanced analyses such as cohort analysis, funnel analysis, retention/churn diagnostics, whitespace opportunity sizing, and adoption/usage tracking

• Commercially minded: able to frame complex findings in terms of business impact and articulate opportunities to leadership

• Strong written and verbal communication skills with the ability to create clear, compelling, and executive-ready deliverables

• Comfort with Generative AI technologies for workflow acceleration, research, and automation

• High emotional intelligence with strong collaboration skills across technical and business teams

• Self-starter with intellectual curiosity, growth mindset, and ability to manage multiple priorities in a high-growth, fast-paced environment

Compensation range for this role: $24-$53 per hour

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.