Crypto Operations Intern

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Crypto Operations team is passionate about delivering an excellent end-customer experience and mitigating firm risk while supporting cutting-edge crypto products.

As a Crypto Operations Intern, you will serve as a technical product and operations expert, owning processes critical to maintaining Robinhood’s crypto products while supporting product teams in improving and scaling our offerings. You’ll partner with specialized subject-matter experts on the operations desks—including Trading, Money Movements, Account Servicing, Product Operations and Risk Management—to identify optimization opportunities, support critical day-to-day processes, and provide feedback loops that inform product development. You’ll also collaborate closely with cross-functional partners in Product Management, Engineering, and Finance to ensure operational readiness, efficient processes, and a seamless customer experience.

This role is based in our New York office, with in-person attendance expected at least 3 days per week. 

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Support critical business functions, such as monitoring order and execution health, blockchain network performance, and liquidity management
• Manage and troubleshoot complex customer blocking issues, assisting in root-cause analysis and working with product teams to prioritize solutions
• Identify inefficiencies in operational processes, translate operational needs into product requirements, and collaborate with product operations to design scalable solutions
• Document, maintain, and continuously improve standard operating procedures and process documentation
• Chip in to the development and improvement of internal tools through testing new workflows and collaborating with engineering to meet operational needs
• Support product launches and feature rollouts by ensuring operational readiness and developing clear process documentation

What you bring

• Currently pursuing an undergraduate degree in Business, Data Science, Information Systems, Finance, Economics, or a related analytical field
• Strong attention to detail with excellent problem-solving and critical-thinking skills
• Clear and effective written and verbal communication skills, with the ability to translate complex information for different audiences
• Operational and product-oriented mindset with a data-driven approach to decision-making
• Interest and passion for crypto, blockchain technology, and emerging financial products
• Collaborative and resourceful, adept at working independently and encouraging effective partnerships across functions
• Comfort with ambiguity and constantly evolving environments, and enthusiasm for building from scratch

What we offer

• Market competitive compensation structure
• Quarterly lifestyle wallet for personal wellness, learning and development, and more!
• Time away including company holidays, paid time off, and sick time!
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits