Intern

Job Description

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

Fully integrated into the Hotel & Guest Experience Product team, the intern will actively contribute to optimizing the digital guest journeys in hotels, both before and during the stay.
He/she will be involved in managing a digital product in an international environment, working closely with our partners and teams from other departments.

Your mission: 

• Product & Project Management: Support the Product Owner in managing the product and related projects. Collaborate with partners and various (international) teams.
• KPI Monitoring: Create reports and presentations on product performance, and propose concrete optimizations to enhance the user experience on a daily basis.
• Deployment Support: Assist deployment teams in tool adoption and produce presentations and guidelines.
• Communication: Create newsletters and contribute to the preparation of presentation materials.
• Market Watch: Conduct regular monitoring of market trends.

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

Fully integrated into the Hotel & Guest Experience Product team, the intern will actively contribute to optimizing the digital guest journeys in hotels, both before and during the stay.
He/she will be involved in managing a digital product in an international environment, working closely with our partners and teams from other departments.

Your mission: 

• Product & Project Management: Support the Product Owner in managing the product and related projects. Collaborate with partners and various (international) teams.
• KPI Monitoring: Create reports and presentations on product performance, and propose concrete optimizations to enhance the user experience on a daily basis.
• Deployment Support: Assist deployment teams in tool adoption and produce presentations and guidelines.
• Communication: Create newsletters and contribute to the preparation of presentation materials.
• Market Watch: Conduct regular monitoring of market trends.

Qualifications

And you? 

• Currently pursuing a Master’s degree in Digital Marketing, E-Commerce, or a related field
• Interested in digital platforms and customer experience
• Comfortable with digital tools (Microsoft Office), with strong organizational and communication skills
• Good analytical mindset
• Strong interpersonal skills and ability to work independently
• Fluent in both English and French
• 6-month internship available asap (starting in July 2025 is feasible)