IT Support Specialist Intern

Job Description

This role activities will include:

• 1st and 2nd level IT support: Evaluate support requests and tickets, solve requests, using standard incident management tools and processes and ensuring peak performance
• Deliver varieties of the service without the support of the work instruction
• Support for IT Fleet Management processes: Installation, deployment, repair, replacement and return of company PCs and laptops, using standard tools
• Support the provisioning and decommissioning of mobile phones to end-users
• Enabling and consulting towards end-users on IT products & services
• User management tasks utilising internal tools
• Support for IT product and service pilots and rollouts
• Contribute to projects e.g. mergers and integrations, location/office moves
• Adherence to relevant guidelines and processes
• Contribute towards team and organisation objectives
• Provide infrastructure hands-on support, where necessary
• Provision of Local IT Services to the business
• Build trustful partnership with customers, peers and management
• Create solutions involving the use of existing techniques or tools

Qualifications

• Experience with M365 products, MS Teams, MS Windows beneficial
• Open Source Desktop experience i.e. Linux (nice to have)
• Apple iOS, Macbooks experience (nice to have)
• Technologically savvy; understand and utilise technology to improve work processes
• Studying Computer Technology or Information Technology degree. These qualifications offer a more practical hands-on aspects of IT, rather than theoretical.

A valid UK driving license is required for this role.