Customer Experience Intern

Company Overview

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description

As an Intern at Lennox, you will be a part of a team of innovative and knowledgeable industry professionals. You can expect to participate in impactful, developmental projects designed for your specific area of focus. This role will provide you with real work experiences to grow your career and provide exposure to business leaders throughout the company. The role is set to begin in January 2026 with continuation through the summer.

Successful interns will have the potential opportunity of joining Lennox Full-Time upon graduation. Relocation and/or travel may be required for your position.

WHAT IS IN IT FOR YOU?

• Meaningful Projects: Engage in hands-on, impactful projects that contribute to real business outcomes, allowing you to make a difference from day one.
  • Technical support online tools improvement to drive more self-service
  • Consumer webpages improvement to drive more self-service
  • Creation of an agent training portal
• Internship Community: Become part of a supportive community of fellow interns, participating in social events, team-building activities, and engagement initiatives.
• Exposure to Industry Innovation: Immerse yourself in a dynamic and innovative environment, gaining exposure to cutting-edge technologies, trends, and practices within the HVAC and manufacturing industry.
• Learning and Development: Access to a variety of learning resources, workshops, and training sessions tailored to enhance your skills, expand your knowledge, and foster continuous learning.
• Competitive Pay & Relocation Assistance: Receive a competitive compensation package, recognizing the value of your contributions and the skills you bring to the table. Those relocating also receive assistance to help with their move.

WHAT DO YOU NEED TO SUCCEED? 

Required Qualifications: 

• Pursuing a degree in UX Design, Data Science, Business, or a related field
• Strong written and verbal communication and interpersonal skills
• Proficiency in MS Office
• Excellent data analytics and data visualization skills
• Well organized & detail oriented

WHAT WILL GIVE YOU AN EDGE? 

Preferred Qualifications: 

• Familiar with customer journey mapping methodologies
• Experience with Office 360, Figma, or equivalent mapping tools
• Certification in design thinking or Six Sigma process mapping
• Interest or desire to lead project teams
• Passion for producing high quality work
• Self-starter with the ability to drive projects independently or on a team

Requires a high school diploma or an equivalent combination of education and experience. Entry Level.Developing professional knowledge in the area of expertise. Solid written and verbal communication skills. Proficient in Microsoft Office.

Qualifications

Requires a high school diploma or an equivalent combination of education and experience. Entry Level.Developing professional knowledge in the area of expertise. Solid written and verbal communication skills. Proficient in Microsoft Office.

What We Offer

Compensation: This is an hourly non-exempt role. The starting pay range for this role and market is between $19.80 – $22/hour. This rate is based on the intern's current year in their respective university programs. Graduate students may receive a higher rate of pay based on their year in school. Employees in this role are also eligible to earn overtime when they work more than 40 hours in a week (or as otherwise required by state law).

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization.  They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.