Information Technology Support Intern

We are seeking an IT Support Intern to provide technical assistance and contribute to the maintenance of IT systems and user equipment. This is an exciting opportunity to gain hands-on experience in troubleshooting, user support, and IT operations in a dynamic, fast-paced environment.

Responsibilities

· Provide first-line technical support for hardware, software, and IT systems, responding to user inquiries in person or by phone.

· Analyze, prioritize, and resolve or escalate service requests and incidents.

· Track and document support interactions, including issues and solutions.

· Set up and maintain user workstations, including hardware installation, software deployment, and regular updates.

· Assist with onboarding by preparing and configuring equipment and tools for new users.

· Support the deployment of new software, tools, and IT equipment.

· Collaborate on IT projects and share new troubleshooting methods with the team.

· The role involves daily (or regular) communication with pan-Canadian stakeholders.

Qualifications

· Currently enrolled in a CEGEP program in information technology, computer science, or related program.

· Strong interest in IT support and technology.

· Familiarity with remote access tools, including TeamViewer, GoToAssist and ITSM platforms, including Jira and Remedy, is an asset.

· Experience with PC and Apple hardware.

· Proficient in Microsoft Office 365, including Teams.

· Strong communication and interpersonal skills with a client-focused approach.

· Organized, autonomous, and collaborative mindset.

#LI-DNI #IG-DNI

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.