Overview:

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Service Transformation Intern to support our Policy Services department. Reporting to the Director of Service Transformation, this role offers a unique opportunity to apply data analytics, project management, and problem-solving skills to initiatives that reimagine how we deliver service and scale operations.

You’ll work on projects that explore automation, process improvement, and digital adoption — gaining first-hand exposure to how a modern insurance company transforms its operations while ensuring customer excellence.

What you’d be doing:

Support process improvement initiatives by gathering data and analyzing trends

Assist with the documentation of workflows that strengthen customer service and operational effectiveness.

Partner with cross-functional teams (Policy Services, IT, Operations, and others) to support the rollout of new processes, tools, and automation.

Assist in preparing simple reports, slide decks, or summaries to communicate findings and progress to team members and leaders.

Shadow team members during meetings or process reviews to learn about operations and capture key takeaways.

What You’ll Gain

Hands-on experience in service transformation and operational strategy at a high-growth insurance company.

Exposure to cutting-edge approaches such as automation, AI, and digital adoption in customer service operations.

Opportunities to collaborate with leaders across Policy Services, IT, and other departments.

Mentorship from senior leaders driving large-scale transformation.

A tangible role in projects that impact SageSure’s ability to scale and deliver customer excellence.

We’re looking for someone who has:

Currently pursuing a Bachelor’s degree in Business, Data Analytics, Operations Management, or a related field.

Strong analytical and problem-solving skills with the ability to interpret data and propose improvements.

AI experience or coursework (e.g., applied AI, machine learning, natural language processing, or workplace analytics tools).

Proficiency in Excel required; familiarity with BI tools, process mapping, or project management software is a plus.

Strong written and verbal communication skills.

Interest in business transformation, operations, and innovation.

About SageSure:

Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders.

SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.

SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.

SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.

Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.