Treatment Coordinator

Overview

Premier Dental has an opening for a Front Desk position in Omaha, NE. This candidate will work in all 3 areas of the Front Desk department…Treatment Coordinator, Check in and Call Center...and have the opportunity to interact with patients both face-to-face and behind the scenes.  The ideal candidate will have excellent communication skills, exceptional attention to detail, and a fantastic ability to multitask in a fast-paced environment. The most successful candidate will have the desire and ability to adapt to daily changes and move promptly & enthusiastically to any Front Desk position. You will work with a large team of dedicated, caring, and FUN dental professionals! We also offer a benefits package that includes health, dental, vision, and disability insurance plans, PTO, and 401(k) with a match.

Premier Dental is a family-owned 25-operatory practice located in southwest Omaha. Our location is a standout in the community, not only for its large and beautiful building but also for the services provided under one roof.... family, cosmetic, and sedation dentistry! We pride ourselves on a culture that promotes personal and professional growth in a positive and fun atmosphere. Voted Best of Omaha & Omaha Choice Awards

Learn more about us at www.premiersmile.com

Compensation

• Based on experience, plus monthly bonuses

Responsibilities 

• Provide excellent customer service to all patients and caregivers.
• Maintain patient records with strong attention to detail and adherence to HIPAA Privacy Practices.
• Serve as a liaison between the Doctors, other medical professionals, and patients, as appropriate.
• Answer inbound calls
• Present patient's walkouts & treatment plans
• Schedule appointments
• Answer patient questions regarding treatment, insurance, and their account
• Collect and post payments
• Discuss payment & financing options with patients
• Patient follow-up by email, text, and phone
• Heavy documentation & tracking of patient communications
• Electronically order prescriptions

Qualifications 

• Prior dental office experience preferred but not required (clinical or front desk)
• High school diploma or equivalent
• Highly motivated and organized
• Must possess excellent written and verbal communication skills
• Outstanding positive attitude and demeanor
• Strong ability to troubleshoot problems
• Likes working hard but likes to have fun, too

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